Senior Product Manager, Member Experience

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As Senior Product Manager for Member Experience, you will...

• Define the product vision, strategy, and roadmap for both existing and yet-to-be-developed products and features.
• Work closely with design, engineering, data science and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond.
• Partner with Product, Engineering, Data Science, Legal, and Infosec teams to build high quality product experiences.
• Understand and analyze user needs using both quantitative and qualitative tactics.
• Understand and implement measures to help quantify the quality of our products and applications. Use these measures to help the team prioritize their work.
• Example focus areas:Build a Design System that supports a consistent, intuitive, and accessible user experience across all of our products, services, and platforms.
• Redesign the underlying architecture and user experience for how members manage care on behalf of their families.
• Develop an authentication system that enables members to seamlessly  navigate between our applications.

You might be a good fit if...

• 4+ years of experience as a Product Manager, with a strong track record of delivering high-impact products throughout the lifecycle.
• 4+ years experience working with engineering and design teams developing software products and technologies.
• You have successfully launched products to a large number of users and have successfully iterated based on feedback and data.
• Excellent analytical skills and experience defining and measuring product metrics.
• Experience with designing and running A/B tests when rolling out features.
• You believe that the way that people receive healthcare can and should be better.
• You have deep empathy for our members, and keep the patient and their needs at the center of the product.
• You have a track record of wrestling with complex problems to develop simple and user-friendly solutions.
• You have a solid understanding of the technical foundations of internet and mobile products that enables you to communicate with and earn the trust of engineering partners.
• You have deep intuition about user experience and what makes a product experience great.
• You possess excellent written, verbal communication, and presentation skills.
• You excel with collaborative projects that include cross-functional teams.
• Previous experience in consumer technology highly preferred, but not required.