Senior Product Marketing Manager

What You’ll Do

As a member of Gladly’s Product Marketing Team, you will help maximize Gladly’s growth through powerful storytelling and market insights that help our team win. We do this by successfully taking our products to market, enabling Gladly to establish a strong market presence, and increasing our market share. Reporting to Gladly’s Vice President of Product Marketing, you’ll play a critical role in:

• Understanding current and future Customer Service and Experience market trends to identify opportunities and develop marketing strategies that increase our market presence and share
• Market sizing to understand and quantify our Total Addressable Market (TAM) and validating market potential and opportunities
• Leading the launch and adoption of Gladly’s products with clear positioning and messaging, go-to-market strategy, and proven marketing tactics
• Conducting competitive research to gather insights on our competition and arm our GTM Teams with competitive intelligence and content that helps them win
• Maintaining internal enablement tools that enable our GTM Team to understand product positioning and messaging aligned to our ICP, target market, and buyer personas.
• Supporting our GTM Teams to advance sales cycles and close deals where needed
• Performing analysis and gathering insights on our target market, buyers, and competition through interviews with prospects and customers.

About You

• 5+ yrs experience in a Product Marketing role in the Enterprise B2B SaaS market
• Proven ability to successfully take new products to market, from ideation to launch
• Experience is building sales tools and training that empowers GTM teams
• Track record of successfully working across the business including Product Management, Engineering, Sales, Marketing, and Customer Success to execute on critical projects
• A pro at writing simple, compelling content in language that buyers understand
• Creating and delivering compelling presentations to both internal and external audiences
• Sweating the details, but also understanding overarching strategy and objectives

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.