Senior Product Owner - Org Portal

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Responsibilities

• Own the product strategy and vision of Merit’s organization portal and consumer-facing mobile app, and translate the vision into an actionable roadmap
• Work with Go-to-Market, Customer Success and Marketing teams to evangelize and refine the roadmap
• Work closely with UX designers to turn complex, multi-step user journeys into simple, intuitive, self-serve flows
• Produce product requirement documents and specs alongside acceptance criteria
• Work with engineering teams that operate in an Agile environment to turn PRDs into development tickets, and iteratively release features every week
• Work with Test/QA team to validate test plans against acceptance criteria
• Be a strong advocate of security and ensure all features adhere to Merit’s strict data privacy safeguards
• Work with our Compliance team to ensure the platform adheres to all the industry compliance standards Merit is committed to
• Define non-functional requirements and KPIs
• Leverage internal & external user feedback and competitive analysis to understand user needs and improve product plans
• Maneuver comfortably against both the long-term product vision and current priorities
• Deeply understand our customer types and be the voice of the customers

Your Skills & Experiences

• Collaboration first approach. Collaborates effectively as a strong team player, managing input from and working cohesively with multiple stakeholders to foster alignment, identify, and deliver the most effective and impactful solutions for the collective
• Strong problem-solving skills. Demonstrates strong problem-solving skills by quickly identifying issues, assessing the accuracy and relevance of information, using sound judgment to generate and evaluate potential resolutions, and making thoughtful recommendations
• Excellent communication skills. Expresses information to both individuals and groups efficiently and effectively using multiple communication pathways. Able to take into account the audience and nature of the information (technical, sensitive, controversial) and adjust communication accordingly. Strong ability and willingness to practice active listening and to calmly de-escalate frustration
• An eye for detail. Exhibits a drive to approach all work in a thorough and conscientious manner, making a point to understand the scope and key success metrics with the goal of providing high-quality work outputs that help to advance business objectives
• An advocate and support system for others. Exemplifies a welcoming, supportive, and professional presence with a strong ability to assess individual needs, provide information or assistance to resolve issues or satisfy expectations, calmly and firmly set issues back on track, and show a strong commitment to providing excellent support
• Prioritizes success metrics. Engages in data collection and analysis, and stays up-to-date on industry trends to increase knowledge, establish strategies, and ensure that decisions are aligned with best practices and delivering business value 
• Adapts to shifting priorities. Can navigate ambiguity, effectively set clear plans, reprioritize tasks to align with strategic goals, and ensure on-time completion of multiple critical activities 
• Committed to core values. Understands and promotes Merit’s mission, vision, and values, and creates a clear line of sight to contribute to the organization’s goals and strategies

Requirements

• Must have 5-7 years experience as a product owner responsible for the strategy and roadmap of multi-tenant, secure, high-volume, SaaS web portals at B2B product companies
• Must have a strong product mindset with focus on repeatability, scale, security and agility
• Experience operating in environments that deal with sensitive PII data and compliance frameworks such as SOC2, PCI-DSS, HIPAA, etc
• Strong proficiency with launching new products and features to markets, while working closely with design, engineering, marketing, business development, and customer support teams
• Experience in managing consumer facing mobile apps is a huge plus
• Able to participate in an on-call role when needed
• While the role 100% remote, you are expected to travel once a quarter for offsites, project kickoffs and customer meetings