Senior Program Manager, Consumer Commerce Solutions

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

We are seeking a Senior Program Manager to join the Consumer Commerce Solutions Team. In this role, you will play a pivotal part in optimizing the performance of our eCommerce platforms, with a focus on product data management, site search functionality, and project leadership. This position requires a blend of technical acumen, strategic thinking, and cross-functional collaboration to drive initiatives that enhance the consumer experience and operational efficiency.PositionSenior Program Manager, Consumer Commerce SolutionsLocationUSA, Louisville, KY

How You'll Create Possibilities

RESPONSIBILITIES:

Site Search Management:

• Serve as the primary liaison with the Site Search Vendor, scheduling regular reviews and prioritizing deliverables based on business needs.

• Implement and oversee site search functionality improvements across Direct-to-Consumer websites and other Commerce platforms.

• Develop and execute strategies to enhance search functionality, ensuring relevant and accurate results that improve the customer journey.

• Create and maintain program roadmaps for site search, incorporating industry trends and vendor recommendations to drive innovation.

• Manage technical troubleshooting related to search engine performance by collaborating with Digital Technology (DT) teams to resolve issues.

• Support New Product Introductions (NPIs) by ensuring accurate integration into site search functionality.

Product Data Management:

• Own the eCommerce product catalog and oversee how product data is consumed and displayed on all Commerce platforms.

• Manage the documentation of data fields and their mappings to ensure clarity and accuracy across systems.

• Conduct regular data audits to identify opportunities for optimization and improved sales performance.

• Collaborate with cross-functional teams to ensure data integrity and alignment with eCommerce goals.

Project Leadership:

• Lead small to medium-sized projects related to product data and site search, ensuring on-time delivery and alignment with business objectives.

• Provide support for larger initiatives where site search or product data is a component, working closely with business and technical stakeholders.

• Define project scope, gather and document business requirements, and create detailed test cases.

• Coordinate with the design team for mockups and DT teams to translate business needs into actionable technical requirements.

What You'll Bring to Our Team

ADDITIONAL JOB DESCRIPTION / REQUIREMENTS OR QUALIFICATIONS:

Basic Qualifications:

• Bachelor’s degree in Business, Communications, Computer Science, or a related field from an accredited institution.

• Minimum 7 years of experience in one or more of the following: eCommerce, Order Management, Fulfillment, Data Analysis, Business Analysis, and/or Project Management.

• Knowledge of data management systems and tools to optimize product data workflows.

• Proven experience in a fast-paced B2C environment, ideally in the long-cycle consumer products industry.

• Strong business acumen with a history of driving performance and providing strategic leadership.

• Exceptional verbal, written, and interpersonal communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience in matrixed organizations with the ability to influence and lead across multiple levels and teams.

• Deep understanding of technical tools and technologies relevant to eCommerce operations.

• Demonstrated creativity and a proactive, execution-oriented mindset.

• Strong background in problem-solving and innovative solution development.

Work Requirements:

• Office-based role with occasional flexibility for remote work.

• Collaboration with cross-functional teams and external vendors is integral to success.

Join our team and play a key role in driving eCommerce success through data-driven decision-making, advanced search functionality, and strategic project execution.

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Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]