Senior Project Manager, Behavioral Health

About ComPsych: ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.Job Summary: The Behavioral Health Senior Project Manager will provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team for a suite of behavioral-health related offerings. You will play a crucial role in developing relationships and ensuring excellent service delivery to all customers. The type of projects worked on will be complex and have impacts to revenue. As a Senior Project Manager, you will participate as a member of the leadership team and act as a mentor to colleagues in the department as well as manage an administrative team that supports the Customer Success Account Managers.Primary Responsibilities: • Provide expert knowledge in project management while also leading a team of administrative staff • Delegate tasks to the team and offer coaching and guidance to maintain efficiency and quality standards • Prioritize, and complete projects as identified by Behavioral Health leadership team with a particular focus on customer impact and revenue • Support and provide input around initiatives to drive efficiency and effectiveness within the Behavioral Health department or ComPsych as a whole • Create, maintain, and manage all content within Behavioral Health systems serving as the central repository for customer success policies, procedures, and educational resources • Lead and coordinate all health fair season initiatives, including logistics, materials, giveaways, and representation requests • Oversee and maintain ownership of the company’s online platform tool • Maintain the Customer Success department calendar, curriculum, and meeting operations (agendas, invites, recordings, etc.) • Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, and other systems) • Serve as owner, complier, and auditor for critical tracking tools, including retention lists, upsell tracking, termination tracking, and account health records • Act as liaison to resolve system-related issues (e.g. inaccurate plan design, missing employee counts, mismatched records between systems) • Build and maintain cross-departmental relationships in order to effectively drive key projects with minimal leadership support needed • Establish strong credibility and trust with ComPsych’s business leaders • Develop a strong understanding of the Behavioral Health product offering and act as a subject matter expert • Set appropriate expectations for project delivery and drive to 100% of deliverable dates met • Develop and communicate clear, concise, up-to-date project plans and make available to all stakeholders • Act as a mentor to other project managers and support resources • Perform other duties as assignedJob Qualifications: • Education: Bachelor’s degree required • 1-2 years of project management experience required • 1-2 years of supervisory experience preferred • Must have strong critical thinking skills, and attention to detail • Strong experience managing complex projects with multiple stakeholders • Must be able to communicate effectively both verbally and in writing to a diverse group of people • High level of organizational aptitude and attention to detail • Strong skills in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomouslyBenefits and Perks: • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • The salary range for this position is $70,0000 and $90,000. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.