Senior QA Analyst (On-Site)

Company Overview:

Age of Learning®is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winningABCmouse.com®Early Learning Academy, as well as the adaptive, personalized school solutions,My Math Academy®,My Reading Academy®, andMy Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. 

Summary:

We are looking for a Sr QA Analyst to lead our Quality Assurance efforts in our Guadalajara office. This individual will oversee an existing small team of QA professionals, while also directly participating in QA activities to ensure that all software releases meet the highest quality standards. In addition to team oversight, the Sr QA Analyst will establish guidelines and best practices for the discipline. While automation experience is a plus, it is not required for this role.

The ideal candidate will possess strong leadership abilities, exceptional knowledge of manual testing processes, and the ability to balance team management with hands-on testing responsibilities. The Sr QA Analyst will work closely with development, product, and management teams to establish quality benchmarks and manage the end-to-end testing process. Also, they will be responsible for ensuring the quality, stability, and performance of a live product through live monitoring and issue management. This role requires someone who can inspire their team to consistently improve, mentor junior testers, and ensure the efficient delivery of high-quality software.

Responsibilities

• Lead and manage a small, established QA team to ensure thorough testing across all products.
• Develop and implement testing strategies, standards, and best practices to meet quality goals.
• Collaborate with cross-functional teams (Development, Product Management, etc.) to ensure seamless and timely releases.
• Oversee manual testing efforts, with an option to explore automation solutions if beneficial.
• Provide ongoing feedback, mentoring, and career development for QA team members.
• Coordinate QA efforts in a fast-paced environment with both long and short development cycles.
• Manage the bug reporting process and ensure accurate documentation of defects.
• Actively monitor player or user feedback on live issues, bugs, and service interruptions through support channels.
• Work with customer support teams to prioritize and address player-reported bugs or concerns.
• Ensure the team maintains a culture of professionalism and continuous improvement.

Minimum Qualifications

• Strong experience in manual QA testing practices, with knowledge of automation being a plus.
• Experience testing across multiple platforms (browser, Android, iOS).
• Excellent leadership skills, with the ability to mentor and guide a QA team to success.
• Strong understanding of bug management systems (e.g., JIRA, Bugzilla).
• Familiarity with source control systems (e.g., Git) and branching schemes.
• Ability to communicate software issues clearly to development and management teams.
• 5+ years of experience in a QA role, with at least 1 year in a leadership or management capacity.

Preferred Qualifications

• Automation knowledge (though not required).
• Experience in continuous integration (CI) and continuous deployment (CD) environments.

An Equal Opportunity Employer

Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.