Senior Records Center Technician/Driver

Primary Purpose: Perform all functions related to Records Center Operations which includes retrieval and delivery of records to customer sites, processing accurate paperwork, and processing new and returning inventories. Qualifications: Education/Certification: • High School diploma or GED certificate • Texas Class C driver’s license and clear driving record; must meet requirements of HCDE’s insurance provider Special Knowledge/Skills: • Ability to communicate effectively with supervisor and others verbally and in writing • General knowledge of computer systems and Microsoft software applications • Knowledge of Harris county and surrounding counties • Ability to operate a pallet jack • Ability to operate a cargo van or 24 ft bob-tail truck Experience: • Three years records management experience Major Responsibilities and Duties: • Direct supervision of all Records Center Technicians/Drivers • Maintain the confidentiality of sensitive records. • Accurately process retrieval orders including pulling items, verifying items, and closing orders within 24 to 48 hours of the due date. • Process all destructions including pulling required media, verifying it for accuracy, investigating and resolving all exceptions and closing work orders within the allocated time. • Function as primary link between customers and HCDE. • Pick up and deliver scheduled and non-scheduled requests daily on the due date. • Train customers regarding proper storage and destruction techniques. • Complete daily routes and sign all paperwork before submitting it to billing. • Accurately process vault retrievals for daily, weekly, and monthly rotaions. • Replace new and returning materials to the shelf within 48 to 72 hours of receiving. • Keep the records center clean at all times. • Discard confidential papers containing customer’s information properly and in accordance with destruction procedures. • Asign daily records center duties to staff and make sure production levels are properly proformed • Perform other duties as assigned.