Senior SaaS Platforms Administrator, 2

Job Title
Senior SaaS Platforms Administrator, 2
Job Description
Job Description
I. Job Summary | Major goals and objectives.
Dotdash Meredith is seeking an energetic individual to work full-time as a Senior SaaS Platforms Administrator, 2. This is an experienced professional position for someone with 5+ years of experience with an opportunity to be exposed to a dynamic, enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
As a Senior SaaS Platforms Administrator, 2, you will collaborate with the IT ServiceDesk, Enterprise Infrastructure, Engineering, PMO, and other teams to support critical platforms, workflows, and projects.
You are:

• An outstanding Atlassian administrator. You eat, breathe and live all things Atlassian
• A strong communicator: Your interaction with our team is vital. Excellent communication skills in person, via Slack, e-mail, and Zoom is a must.
• A problem-solver: You're a results-oriented multi-tasker who runs toward a challenge. You're able to work on multiple issues simultaneously and think independently. You are personally committed to completing all issues with a conscientious attitude and good follow-through. You see to it that all assignments are completed correctly and uphold department and company standards.
• Accountable: You are the greatest critic of what you deliver. You are proud of your work, and you stand by it. You are humbled but not defeated by failure and accept it as a critical part of learning. You are honest and never blame or project frustrations onto others.
• Able to work in complex, constantly changing environments and have the ability to simplify complex problems into manageable solutions.

Responsibilities

• Perform day-to-day maintenance and ongoing support of our existing tech stack of Slack, Asana, Airtable, Miro, Jira, Confluence, Bitbucket, Zendesk, Zapier, Google Workspace, and more.
• Manage and execute projects in our Atlassian ecosystem and other SaaS platforms.
• Act as a liaison to other teams who are looking to integrate their tools and systems with the rest of Dotdash Meredith
• Identify opportunities for automation, work with appropriate stakeholders, and implement solutions
• Independently identify opportunities for improvement across our SaaS stack and act as a change champion
• Act as an escalation path for our IT Service Desk desk team, including supporting with service desk requests and writing knowledge based articles
• Collaborate with the SaaS Platforms Manager and our other SaaS Administrators to evaluate potential SaaS tools as part of Dotdash Meredith's procurement process; take a leading role on implementation of new SaaS solutions
• Understand and configure integrations with 3rd party applications and internal tools as necessary.
• Conduct training for employees on our platforms regarding how to use the tools, new functionality, etc.
• Create, maintain and support dashboards and advanced filters for end-users reporting capabilities.
• Assist in granting user permissions in accordance with the role given by the team or project owners.
• Create and maintain detailed technical and user-facing documentation.
• Work independently or with our senior Atlassian Administrator to resolve issues as they arise with Jira Projects and Confluence in coordination with partner teams, and Atlassian support.
• Management and assistance to other teams with Project Setups, Component management, Reporting, Report Filters, and Dashboard creation

Minimum Qualifications and Job Requirements:
Education:

• Bachelor's degree preferred, but we will consider experience in lieu of a degree
• Industry certifications are a plus

Experience

• Minimum 5 years of administering SaaS Platforms, primarily Atlassian products, Jira, Confluence, etc, but also including (but not limited to) Slack, Airtable, Asana, Miro, Zendesk, Zapier
• Management and auditing of SaaS licenses in an enterprise environment
• Management of security in an enterprise environment
• Diagnosing and fixing problems with our platforms, their configurations and integrations
• Installation and configuration of third-party applications and internal tools
• Using automations for workflows and tasks

It is the policy of Meredith Operations Corporation ("Dotdash Meredith", "the Company") to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected] .
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
Pay Range
Salary: $115,000 - $140,000
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.
#NMG#