Senior Sales Communications Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the development and implementation of effective internal communications and content for our residential sales channels in a creative and dynamic way that resonates with target audiences. Guides conceptual development of campaigns and initiatives using data and best practices to develop and disseminate high-quality, brand-aligned, and channel-specific content. Responsible for measuring success and monitoring effectiveness of communications and training strategies, making recommended adjustments and approaches based on key data and insights. Comfortable partnering with our cross-functional partners and our sales channel leadership teams (Directors, etc.) to gain agreement on strategies, and drives the successful implementation of communication and implementation plans. Writes, edits, and audits communication, job aids and training materials, in addition to creating complementary graphics that enhance key messages. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Job Description

Core Responsibilities

• Responsible for designing graphic and visual assets to support written sales communication content. Proficiency in Adobe Suite a plus.
• Manages the organization, documentation and publication of all customer-impacting content and communications.
• Design and development of job aids, learning tools and other communications to enhance user effectiveness.
• Creates visually-appealing graphics to support communications and education, such as infographics, stylized emails and email banners, etc.
• Creates strategy and messaging; reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to any document dissemination.
• Creates training content and communications across multiple mediums.
• Maintains existing documentation to ensure accuracy and relevance.
• Participates in activities designed to improve customer satisfaction and business performance.
• Keeps communications fresh, creative and engaging.
• Provides mentoring and guidance to Sales Communications Specialist team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.