Senior Salesforce Administrator

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment. 

• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range: $91K-$127K
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity: Our team is looking to hire a Senior Salesforce Administrator, a critical step in taking business operations to the next level at Syncro. This is a broad role which spans across our key integrations within our customer go-to-market system portfolio. You will bring Syncro your expertise in critical Salesforce products, including Service Cloud, and continue to gain significant experience with these key  Salesforce products.

This role will be responsible for managing Salesforce and all integrations for applications integrating to Salesforce. This individual must  have a strong understanding of GTM operations, as well as, NPI or product development processes. Expertise with project management, data management, and administering training is critical to this role’s success.  You will be working 100% remotely.

What You’ll Be Doing:

• Leading and managing high-impact Salesforce projects using your knowledge of Salesforce automation including Flows, Process Builder, Workflow, Dynamic Forms, and Lightning Record Page.  
• Architect complex, scalable, and actionable ERDs & Data models.  
• Making sure the organization is getting the most scalability & utilization out of our systems in a streamlined workflow. 
• Work with large data volumes, bidirectional integrations, and implementations. 
• Salesforce CRM Management: Serve as the primary system administrator for the Salesforce CRM environment handling all administrative functions including user account maintenance, license management, reports and dashboards, workflows, sandbox environment, and other routine tasks,
• Data Management: Oversee data quality and integrity within Salesforce, including data entry (adds/updates/changes), data imports, deduplication, implementing rules, and data cleansing activities.
• Integration Management: Collaborate with key stakeholders to manage integrations between Salesforce and other systems, ensuring seamless data flow and optimal system performance.
• Reports and Dashboards: Working closely with stakeholders, to create and maintain organizational-wide reports and dashboards that provide insights into business performance and support data-driven decision-making.
• System Upgrades and Maintenance: Stay current with Salesforce releases and features, evaluate their applicability to the organization, and lead the implementation of system upgrades.
• Security and Access Management: Implement and maintain security best practices, including user roles, profiles, and permission sets, to safeguard sensitive data.
• Create and maintain documentation for all Salesforce processes, workflows, dataflows, etc.
• Keep up-to-date on new Salesforce and 3rd party application products, features, and functionality to recommend and apply improvements to internal business challenges and ensure the organization leverages the latest features and best practices. 
• Document and maintain processes, policies, application configuration, and help related materials for users.

Must have skills:

• Required certifications: Salesforce Certified Administrator 
• Required experience: 5+ as the primary administrator of Salesforce.com with expert knowledge of sales cloud and service cloud. 
• Preferred certifications: Salesforce Certified Advanced Administrator, Certified Salesforce Platform Developer I/II.  
• Expert knowledge of Salesforce and related business processes.
• Strong knowledge of Experience Builder and Marketing Cloud Account Engagement (Pardot). 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Preliminary Screen via Zoom with HR, 30m
• Hiring Manager Interview, 1H
• Technical Assessment Submission with Review, 1H
• Key Stakeholder Panel Interview, 1H

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

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