Senior SAP C4C (Cloud for Customer) Consultant

We are looking for a Senior SAP C4C (Cloud for Customer) Consultant to join our team.
The SAP C4C Consultant is responsible for designing, configuring, and implementing SAP C4C solutions to enhance customer relationship management processes and drive business growth. The role requires a strong background in SAP CRM (Customer Relationship Management) technologies, particularly SAP's cloud-based solutions, to align business strategies with customer service operations and sales management.

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Responsibilities

• Design and implement SAP C4C solutions according to business requirements provided by the stakeholders, with a focus on enhancing customer engagement and managing the sales cycle effectively
• Configure and customize the SAP C4C system, including the integration with other SAP and non-SAP systems, to ensure seamless data flow and functionality across the business landscape
• Conduct detailed analysis and understand the client's customer service, marketing, and sales processes to tailor SAP C4C solutions that meet their specific needs
• Lead training sessions, workshops, and presentations for end-users to ensure successful adoption and effective use of the SAP C4C system
• Provide continuous support and maintenance, including troubleshooting and resolving issues, conducting system upgrades, and implementing improvements based on user feedback and business evolution
• Collaborate with project teams, including project managers, technical architects, and other consultants, to ensure timely delivery of projects while adhering to best practices and quality standards
• Stay updated with the latest developments in SAP C4C functionalities, updates, and best practices to continuously offer innovative and state-of-the-art solutions

Requirements

• Proven experience in SAP C4C or SAP CRM systems, with a strong understanding of cloud-based CRM solutions and their applications in business processes
• Familiarity with key functional areas within C4C, such as service and support, sales automation, marketing, and analytics
• Strong skills in system configuration and customization, with the ability to integrate SAP C4C with other systems using APIs and middleware solutions
• Excellent analytical skills to identify client needs and develop solutions that effectively address their challenges
• Strong communication and interpersonal skills, essential for interacting with clients, understanding their requirements, and conveying technical information in accessible terms
• Effective project management capabilities, with experience in leading and managing CRM implementation projects
• B2+ English level proficiency

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.