Senior ServiceNow Business Analyst

We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.
The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes.

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Responsibilities

• Oversee current ServiceNow environments, ensuring stability and efficiency
• Collaborate with stakeholders to identify and analyze business requirements
• Design and implement enhancements to existing ServiceNow modules, including Demand, Project, and Portfolio
• Lead the development of new modules tailored for our internal customers' needs
• Coordinate with the IT and development teams to streamline delivery processes
• Apply Agile methodologies to balance development tasks and operational support activities
• Ensure alignment of ServiceNow configuration and deployment with organizational goals
• Provide expert-level support during transition phases
• Monitor performance metrics and suggest strategies for continuous improvement
• Train and mentor junior staff on ServiceNow functionalities

Requirements

• Background of at least 3 years in a ServiceNow environment
• Expertise in ServiceNow, especially in SPM and ITSM modules
• Proficiency in Demand, Project, and Portfolio modules
• Qualifications in Business Analysis or a related field
• Skills in Agile delivery methods
• Competency in analyzing complex business scenarios and proposing solutions
• Capability to manage multiple priorities and stakeholders effectively
• Proficiency in documentation and change management processes
• Fluent English communication skills at a B2+ level

Nice to have

• Additional ServiceNow certifications
• Background in ITIL framework
• Competency in additional ITSM tools

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.