Senior Software Engineer, ELK (DevOps)

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

The Observability team’s mission is to enable Forter’s engineering teams to monitor their services with minimal friction and to reduce mean-time-to-recovery for their services, because every second that Forter’s services are down costs money for our customers and frustrates countless online shoppers.

How do you make a monitoring system that scales with event counts that double yearly? What kind of alerts should services have out of the box? How can we automate the monitoring and alerting tools for our engineers? How do we get engineers closer to root causes faster? These are the kinds of questions and challenges we tackle on a daily basis, because we believe that developer experience matters, and we are constantly looking to find better ways of doing things at Forter.

If you’re wondering what this mission looks like in more concrete, daily form, here are some examples:

• Taking our monitoring & alerts system to the next level, from picking and buying the right tools to exposing APIs on top of that so other teams can leverage it for their purpose. For example, figuring out a scale-out strategy for Riemann
• Measure and improve our cost optimization to be able to retain logs and events for longer periods of time as needed for different use-cases
• Provide debugging and tracing tools to correlate incidents with other dimensions (e.g. deployments, IO/CPU spikes in other areas etc.)

• Design, build and maintain the core observability, monitoring and alerts infrastructure used by all of Forter’s engineering teams
• Be a goto person for maintaining and improving our ElasticSearch (ELK) stack
• Help manage a multi-cloud, geo-distributed, high throughput system with an SLA of 99.999% availability 
• Lead hands-on, complex development efforts while working closely with teammates and other individual contributors at Forter
• Work with a variety of programming languages and platforms
• Brainstorm features with technical product managers and your peers and guide decisions based on your knowledge of the codebase and past experience
• Mentor other engineers to support their growth and development

• Maintain and improve our ELK stack
• Take our monitoring & alerts system to the next level, from picking and buying the right tools to exposing APIs on top of that so other teams can leverage it for their purpose. For example, figuring out a scale-out strategy for Riemann or coming up with a better approach to handle our needs.
• Measure and improve our cost optimization to be able to retain logs and events for longer periods of time as needed for different use-cases
• Provide debugging and tracing tools to correlate incidents with other dimensions (e.g. deployments, IO/CPU spikes in other areas etc.)
• Lead cross-team engineering excellence efforts across various areas, such as coding standards, code-review best-practices, testing/linting frameworks, and more.

• Extensive experience with ElasticSearch (ELK) stack, should have either hosted a cluster from the scratch or maintained and improved an existing cluster
• Experience with monitoring/logging systems (i.e., ELK, Prometheus, Grafana, Datadog, Honeycomb, Splunk, Newrelic etc - a few of them at least) and alerting systems (Pagerduty)
• Experience working or building monitoring systems deployed across multiple, geographically distributed regions
• Hands-on experience managing and scaling distributed data stores (ideally 100s TB, 100Ks/sec throughput) and pipelines such as Kafka, Logstash, ElasticSearch, Mysql, etc.
• Comfortable using Kubernetes or an equivalent container orchestration platform
• Extensive experience working with public clouds (i.e. AWS, GCP, Azure)

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

• Competitive salary and quarterly bonus plan
• Private health insurance, including vision and dental coverage
• Stock options
• Generous PTO policy
• Half day Fridays, every Friday
• Work from home allowance

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.