Senior Software Engineer Lead

Defining and setting up best industry alert and monitoring practices across line of business and design/architect efficient monitoring dashboards on Splunk/Dynatrace/DataDog/Grafana common for all applications/products across line of business
Support and maintain configuration management for various applications and systems
Identify and resolve a broad range of problems that occur in production applications and systems
Evaluate applications from resiliency, availability, and reliability perspective
Lead automation efforts for manual operational tasks
Embrace continuous learning of engineering practices to ensure industry best practices and technology adoption, including DevOps, Cloud and Agile thinking

Improve processes and create playbooks for operational activities
Act as a gatekeeper for changes rolling into production
Participate in on-call rotation
Improve operational tooling, frameworks, perform chaos engineering activities
*Respond to platform emergencies, alerts, and escalations from Customer Support

- Undergraduate degree or equivalent experience.
• Undergraduate degree or equivalent experience
• Overall, 7-9 years of experience in IT industry across entire SDLC
• Proven work experience as a Site Reliability Engineer, IT Operations Support Engineer or similar role
• 3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar monitoring tools
• 2+ years of experience building and programmatically consuming REST APIs
• Hands On deep knowledge of shell scripting and automation languages like Ruby, Powershell or Unix
• 2+ Years experience with at least one higher-level language (Java, Python or similar)
• Experience with web server configuration, monitoring, basic network administration and troubleshooting
• Experience with programmatic interaction with a relational database SQL Server/MySQL/PostgreSQL
• Solid understanding of engineering fundamentals: unit testing, performance testing, code reviews, telemetry, agile and DevOps
• Strong understanding of: continuous integration / continuous delivery tools, serverless architecture, containerization, public / private cloud, application observability and/or messaging / stream architecture
• Ability to communicate effectively to both technical and non-technical, globally distributed audiences
• Technical writing skills (creating flow diagrams, end user documentation, etc)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.