Senior Software Engineer - ServiceNow

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Group:
The Enterprise Service Management team, as a part of the build Corporate Functions & Converse Tech organization brings together technology and process expertise to bring value for the consumer. We deliver one-stop, coordinated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, improve consumer value, and drive profitable business growth.

This role will be reporting directly to the Director of Platform Engineering for the Nike ServiceNow instance.
WHO WE ARE LOOKING FOR!
As our Senior SW Engineer in the ServiceNow space, your main focus will be to tackle sophisticated problems without direction. You will lead, design, develop, and as needed, play a platform architecture role for technical solutions that have a significant strategic, long-term impact on the business to achieve a competitive advantage for the company.

This person will play a key role in and be accountable for

• Establishing and communicating a strategic vision for multiple systems and solution areas, helping colleagues translate that vision into sprints and plans for the team(s).
• Crafting solutions with performance in mind across multiple products and domains, integrating with adjacent solutions/technologies.
• Being up to date on and providing access to upcoming ServiceNow features, tools, and technology.
• Having an "Out of the box" solution demeanor when it makes sense, identifying options for and guides/influences customers into considering out of the box options; questioning the need for customization, quantifying any customized solutions applying value propositions.
• Acting as a key technical advisor to programs and project teams working on sophisticated ServiceNow solutions, providing outstanding insights, new research, and novel approaches that will help guide team member needs.

In this role in this role we are looking for someone that is able to balance speed, performance, and quality when it comes to providing tactical or strategic solutions.
WHAT YOU WILL WORK ON!
If this is you, a typical day can include, but is not limited to the following tasks with the Nike team responsible for the ServiceNow platform:

• Communicating in a clear/concise manner, adapting to the intended audience for meetings, presentations, or email.
• Providing technical mentoring and guidance, enhancing the expertise of your colleagues.
• Regularly translating technical language into simple, easy to understand language.
• Providing access to changes coming into and traveling out of the local Nike ServiceNow instance or to consumers/products/systems while maintaining the highest level of quality without a degradation of service.
• Bringing new and emerging technical knowledge into the organization from external sources and links.
• Conducting in-depth analysis of business problems that typically span multiple organizations, business functions, and technical domains while identifying the interdependencies between platform/systems/products/workflows, assessing risk to develop mitigation strategies in major initiatives.
• Building productive networks internally or externally with collaborators, external technical partners, and vendors
• Telling a consumable story relevant for your audience when solving sophisticated problems (i.e. build v buy) that includes weighted decision-making criteria, impact analysis, options, and providing a recommendation driven by data.
• Conducting root cause analysis of sophisticated problems with the proper level of impact analysis, providing reasonable options, and a recommended path forward in an easy to understand and timely fashion.

WHO YOU WILL WORK WITH!
This role will work closely with architects, process owners and partners to prioritize, design and deliver technical solutions via SCRUM methodology that solve problems while supporting the long-term health of the ServiceNow platform.

You will work closely with you peers and leader to provide tactical and strategic plans that will serve as a journey map for the Platform and Organization.

As a Senior Engineer you are able to provide leadership within the squad/work team, with the accountability for

• demonstrating the ability to hold team members accountable for balancing speed with quality standards, ensuring that the needs of the business are met and a high-quality user experience is delivered;
• and upstream/ downstream interdependencies are accounted for, making certain that solutions delivered integrates effectively with adjacent solutions/technologies.

You will develop credible and strong working relationships with technical and non-technical colleagues and/or the vendor community with internal and external teams (i.e. business, customers, ServiceNow).

WHAT YOU BRING!
To make it clear, we're not looking for just anyone. We are looking for qualified candidates that must have, and can demonstrate, the following in order to be successful in this role:

• Develop and maintain solutions using standard ServiceNow platform functionality, including but not limited to
• Business rules and client scripts
• UI and data policies
• ACLs
• UI actions and script includes
• Transform maps and workflows
• Form and list configuration with multiple views
• Database views
• Experience with multiple major version upgrades and system patches; is able to plan for and explain the common upgrade issues caused by custom development
• API Integrations and process/test automation across a variety of external platforms or tools
• Able to articulate a thorough understanding of security in the instance; knows when to use client vs server (or both) methods for optimizing user experience while still maintaining system performance and data integrity
• Has a thorough understanding of and is able to communicate or influence performance challenges to any team member; applies common solve techniques, metrics, and benchmarking
• Experience activating and upgrading ServiceNow plugins; know when it is appropriate to use an OOB plugin vs. custom development
• Authoring/maintaining user documentation that is easily understandable and reusable
• Uses analytical skills to investigate issues, find solutions to problems, and improve processes

Other Preferred Experience:

• Create and maintain a performant Service Portal
• Configure and create Performance Analytics (indicator source, indicator, job, breakdown, widget, dashboard)
• Configure Discovery with OOB configuration
• Configure custom probes and sensors in Discovery
• Configure applications to work in the ServiceNow mobile apps
• Experience creating Scripted REST API, and knowing when it's appropriate to use an OOB API or integration method
• ITIL certifications at the foundations, intermediate, or expert level
• ServiceNow Certified Implementation Specialist

Qualifications:

• Bachelor's degree required with 10+ years in an applications development role or equivalent combination of education and experience and training
• Proven track record with 5 of demonstrated ability working in the ServiceNow platform as a Developer, including the implementation, administration, configuration, development and customization of core applications in an enterprise environment
• ServiceNow experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess in-depth knowledge of the technical implementation and the skills to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Release, Asset Management, New Call, On Call, Workspace, Integration Hub, Flow Designer, Mobile, Portal, Human Resources Service Desk, GRC and Service Catalog
• Experience implementing ITSM standard methodology processes and procedures in an enterprise environment
• ServiceNow Administrator and Developer Certifications
• Tracking/reporting the quality of internal and external developers using metrics
• Creating or giving to data, platform, and high level architectural solutions that can be consumed by peers, leadership and customers
• Communicating and sharing work with colleagues for mutual review and education (i.e. after action review, root cause analysis, lunch and learn, demos).
• Communicating sophisticated solutions internally to peers or leadership and externally in forums or conferences supported appropriately by value, total cost of ownership (TCO), and/or cost-benefit analysis.
• Ability to understand and translate long-term (3+ years) business strategies for the ServiceNow platform with the ability to identify implications or impacts for each product area, the platform, and consumers.
• Successfully leading multiple, exciting priorities (using data to articulate recommended priorities), hitting committed timelines and providing access to any schedule slippage.
• Pivoting when presented with unplanned work with the vital sense of urgency.
• Effectively collaborating with or include internal/external peers/manager in providing decisions and proactive updates
• Preparing for and successful in speaking up with unpopular and divergent ideas in productive ways; able to disagree and chip in when it makes sense.
• Acting independently with limited work direction while providing the vital level of teamwork and transparency.
• Ability to lead and inspire a sophisticated team of application developers

Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.