Senior Software Implementation Consultant (US)

About us 

We’re an award-winning, fast-growth, enterprise software company headquartered in Edinburgh, increasingly expanding our team across the UK and US. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognized as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.

Dayshape is an enterprise-focused advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimize their workforce like never before. It’s built to handle large, complex, and ever-changing requirements. 

Our customers include some of the world’s biggest names in Accountancy and we’re now expanding into broader sub-industries of Professional and Business Services (initially management, IT & tech consulting). Dayshape is used every day by tens of thousands of users in more than 50 countries across five continents. 

As a company, we live every day and we're committed to our friendly and inclusive environment. 

About the role 

We are looking to further grow our small customer-facing professional services team in the US to support the onboarding of our new enterprise customers. We are looking for a senior team member who is experienced in driving complex software implementation projects. You will be hands on in data mapping and configuration, using your understanding of the big picture to lead workshops with customers and ensure they will get the most out of our product.

Dayshape is a highly complex and configurable product, and our software implementation consultants are active learners, applying their ever-growing understanding and knowledge of Dayshape and the complex needs of our customers to help solution it. You will enjoy winning the hearts and minds of senior customer stakeholders and leveraging your experience to develop internal and external processes. Above all else, you will be a problem-solver, independently figuring out what is needed to solve novel challenges, and to bring about business transformation that will continue to deliver on our mission to improve people’s working lives. 

You will be joining a fast-growing US professional services team, we have grown from 0-7 people in 12 months and whilst Dayshape is no longer a start-up, a start-up mindset would be beneficial to make the most of the opportunities of joining us at this stage. We want people who work “smart” and are prepared to roll-up their sleeves and collaborate in growing our business and building our reputation in the US. 

What you’ll do 

Work on no more than 2-3 enterprise customer projects at any one time, doing the following:

• Liaise between business stakeholders and technical teams to gather requirements, design solutions, input to Statements of Works and ensure successful delivery of projects 

• Collaborate with business units to understand their needs and translate them into configuration and data specifications 

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions and conduct cost-benefit analyses 

• Deliver comprehensive demos of Dayshape to new and prospective customers contextualising how the product can be used to transform their business process 

• Understand and build workflows for our complex customers 

• Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests 

• Prepare and deliver customer ‘train the trainer’ training

• Work with large, complex data sets 

As a senior member of the team you will:

• Support the wider team with technical guidance

• Identify areas of improvement for customers and Dayshape’s rollout methodology 

• Mentor less experienced members of the team 

• Support the production of Statements of Work by inputting into solutioning the implementation of Dayshape

About you 

• Significant experience working with or within large global enterprises, including accountancy, professional services firms, media agencies or IT consultancies 

• An all-rounder with a can-do attitude – you can turn your hand to anything that is given to you 

• A bias for action, with demonstrable experience proactively taking initiative to improve systems and processes and move the project forward 

• Hands on experience configuring software solutions and mapping data for integrations – you will be excellent at using Excel 

• Strong customer-facing skills, we need you to win their hearts and minds and guide them through difficult business changes

• A consultative attitude and demonstratable experience providing solutions to customers requirements, for example, experience in a Business Analyst position 

• The ability to contextualise the pain points in a customer’s business and understand how to apply and configure Dayshape to bring business efficiencies and improvements 

• A logical and analytical approach to problem-solving 

• Experience mentoring less experienced members of the team 

• Comfortable deputising for a Project Manager
• Comfortable working in a geographically distributed team

Bonus points if you have 

• Experience implementing Workday 

• Working knowledge of JSON, SQL and JavaScript 

• Experience leading current-state and future-state workshops as part of the implementation project 

• Experience producing solutions with Statements of Work or RFPs 

• Implementation pre-sales experience 

• Experience working in a geographically distributed team

• Experience in a startup or scaleup environment 

What you’ll get 

• Starting salary $85,000 - $120,000 dependent on experience 

• Generous allowance of 20 vacation days plus public holidays on top 

• Vacation days increasing by 1 day each year of service to a maximum of 27 days

• Comprehensive healthcare plan

• 401K

• At least $1,400 per year to spend on professional and personal development

• Weekly All Hands meeting for inspiration and over-communication

• Monthly team events (sometimes in-person, sometimes virtual)

• Innovation Week twice a year - a chance to experiment and work off-project
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details 

This is a full-time role (37.5 hours per week). We’re looking for a team member in the US who can be flexible across US time zones and have an overlap with our UK team, particularly during your onboarding period. There will be travel to customer sites (US/international). This could be up to 4 visits per project.

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and how we continue to grow and achieve our ambitions in North America as part of the overall global growth strategy. We're doing well, but there's lots more to do to maintain the high bar and pace that we've set. 

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.

*Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand*