Senior Solutions Architect

Position Summary ExtraHop’s Solutions Architecture team is very different from many other post-sales services practices—we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team you’ll play a critical role in the success of our customers products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop you will never be bored again.

Key Responsibilities

• Advanced GUI development

• Advanced Trigger Script development

• Intermediate external REST API script development

• Intermediate understanding of networking

• Intermediate understanding of application design

• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.

• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.

• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.

• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.

• Develop customized data analysis to monitor changing technical and business conditions in real-time.

• Create rich data visualizations to aid tactical investigations and realize strategic objectives.

• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.

• Conduct hands-on learning sessions with key customer personnel.

Required Qualifications

• 6-8 years of relevant experience

• BS degree or equivalent

• Experience in customer-facing positions; excellent interpersonal skills

• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP SQL CIFS/NFS HL7 Memcache DNS)

• Familiarity with principles of internet worked applications and related technologies (HTTP databases caching distributed systems etc)

• Experience with scripting languages such as Python and JavaScript

• Excellent written communication skills

• Independence motivation and desire for practice ownership