Senior Specialist, Early Career Programs

The Role: We believe that people are our most important asset. Our people-through their creativity, talent, and willingness to learn-are essential to the success of our company. As Operations Specialist, you will provide a great service experience to employees and managers needing assistance from Talent & Culture; and to make other Talent & Culture professionals on the team more productive by supporting their projects and day-to-day process tasks.
Responsibilities

• Serve as the front-line support for Talent & Culture-related questions and inquiries from employees and managers. Research and craft complete and accurate responses to their questions and within defined SLAs Escalate more complex situations to other Talent & Culture domain experts, business partners and Workday team as appropriate.
• Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global Talent & Culture "help desk" capability and deliver a first-class customer experience.
• Guide employees and managers through Talent & Culture processes. As a central resource with a unique cross-team view of activities and repetitive work practices, continually scan for and surface inefficiencies and opportunities to streamline or transform processes and practices across the Talent & Culture function.
• Lead and successfully execute projects on behalf of, or in partnership with, other Talent & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.
• Establish and promote a learning culture and dynamic that continuously cross-trains and transfers knowledge between team members.
• Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)
• Contribute to a great work environment within the AskHR team and beyond.

Requirements

• A minimum of a bachelor's degree or its equivalent.
• 2-3 years of professional experience and a proven track record in Talent & Culture or in a service, project management, or analytic function.
• Desire to learn about the Talent & Culture function and the domains within.
• Proven ability to learn quickly, behave professionally, and proactively take responsibility.
• Ability to work collaboratively or on an independent basis.
• Demonstration of a high level of discretion and candor relating to sensitive or confidential information.
• Strong analytical skills and the ability to solve problems on a strategic level.
• Excellent communication skills and high emotional intelligence.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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