Senior Strategic Operations Associate, Uber for Business LATAM

About the Team

Uber for Business brings the power of Uber to organizations, their employees and customers. While we already serve 170k global organizations, including ~70% of the Fortune 500, we are continuing to invest to win the business segment, with ambitious plans to grow our Gross Bookings.

About the Role

We're looking for a Regional Sr. Strategic Operations Associate, LATAM to help us scale Uber for Business, one of the most exciting and fastest growing business units at Uber.

In this role, you will get to own and execute regional projects and initiatives that will drive profitable incremental growth for Uber for Business. You will partner with your cross-functional counterparts to deliver elevated experiences to corporate customers, their employees and customers.

This is a hybrid role - our team collaborates in-person out of our incredible office in Mexico City 2-3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

What the Candidate Will Do

Strategic Program Leadership:

- Lead and oversee strategic programs, including regional Growth Bets (e.g. new mobility launches, new growth channels, new verticals), ensuring alignment with strategic objectives.

- Drive continuous improvement initiatives to enhance client satisfaction and revenue growth

Cross-Functional Initiative Ownership:- Spearhead the execution of high-impact strategic initiatives across LATAM, collaborating with Product, Sales, Marketing, Support, and other key teams.

- Navigate and manage the complexities of diverse markets, ensuring seamless integration and execution of regional strategies.

Customer Experience Champion:

- Define and refine the value proposition for key products in the region, working closely with regional Sales GMs and the Global Strategic Operations team.

- Partner with regional Mobility Ops teams to launch new products and continuously improve solutions, ensuring a strong customer experience.

Product Strategy and Launch Execution:

- Collaborate with Product and Product Ops teams to develop and execute the product roadmap.

- Lead the launch of new products and features, ensuring they meet regional market needs and enhance customer satisfaction. Provide critical local insights to inform global product development .

- Design and implement innovative solutions tailored to business-specific needs. Lead the operationalization of new ride types and other corporate offerings, ensuring they align with client requirements and market opportunities.

Basic Qualifications

- 5+ years of experience in Business Operations, Management Consulting, or Investment Banking with a strong analytical focus.

- Strong business acumen with the ability to quickly identify key performance drivers.

- Proven stakeholder management skills, with the ability to communicate effectively across diverse functions and seniority levels.

- Experience in quantitative analysis, data interpretation, and structured deliverable communication, with SQL knowledge as a plus.

- Advanced problem-solving skills, with the ability to structure challenges into actionable plans.

- Expertise in project management, with experience in setting up and implementing processes from scratch.

- A positive, collaborative attitude with a resourceful and innovative approach to challenges.

- English proficiency

Preferred Qualifications

- Experience working with global teams and building relationships across a matrixed organization.

- Experience working in a B2B organization

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].