Senior Strategic Operations Manager, Grocery & Retail

About the Role

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Strategic Operations Manager focused on Product Enablement, you will be directly responsible for scoping the business impact of product requests, collaborating with Product on builds, testing and bug bashing, and owning the product rollout for our US & Canada merchants. You will work cross-functionally with other teams (i.e. Product, Product Ops, Eng, Legal, Support, Sales, Partner Management) to lead high-impact product enablement work that can scale these brands to drive revenue growth and operational excellence.

What You'll Do

• Product Scoping: Responsible for product scoping and strategic planning to onboard and expand enterprise brand partnerships, ensuring alignment with business objectives and delivering tailored solutions to drive growth.
• Product Testing: Lead product testing to ensure functionality, usability, and quality, providing actionable feedback to drive improvements and meet enterprise client expectations.
• Product Launch & Expansion: Oversee product launches and scaling strategies, ensuring seamless execution and optimization to support enterprise growth and market expansion.
• Experimentation: Analyze and experiment to find growth opportunities for the GR business.
• Stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Product, Finance, Partner Management, Support, Policy, Communications, and Legal while driving accountability to ensure deadlines are met.
• Handle the big picture and the tiny details: Stay organized and on top of deadlines to provide best-in-class service to our largest partners while keeping an eye on the big picture and finding new ways to add to existing partnerships.

Basic Qualifications

• 5+ years of professional experience in a related field (analytics, tech, operations)
• Bachelors Degree

Preferred Qualifications

• Tech industry experience
• Experience working with Product teams
• Previous client-facing experience
• Strong collaboration and stakeholder management skills
• Previous experience with managing complex data sets and tracking/hitting multiple OKRs
• Ability to thrive in a fast-paced and ambiguous environment
• Experience problem-solving and proposing unique solutions to complex issues
• Excel/Google Sheets, SQL

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.