Senior Technical Instructor

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Technical Instructor/Trainer, iPaaS to join the Education and Training team working closely with cross business functions to create, execute and operationalize instructor-led training, both virtually and in-person for primarily our internal teams and customers where needed. This role requires a deep understanding of integration technologies, excellent communication skills, and a passion for teaching and empowering others. The ideal candidate will have hands-on experience with iPaaS solutions and a proven track record of successful training and certification delivery. In this role, you will also be responsible to:

Program Strategy and Development:

• Design and develop comprehensive training materials, including presentations, hands-on labs, and documentation, tailored to various skill levels (beginner to advanced).
• Create engaging and interactive training modules that cover all aspects of our iPaaS platform, including setup, configuration, integration, and troubleshooting.
• Collaborate with cross-functional teams and subject matter experts to ensure ongoing alignment to the programs.

Training Delivery:

• Conduct in-person and virtual training sessions for clients, partners, and internal teams.
• Provide hands-on demonstrations and practical exercises to ensure participants gain a thorough understanding of the iPaaS platform.
• Adapt training delivery methods to suit different learning styles and technical backgrounds.

Certification Program Management:

• Develop and maintain a certification program for our iPaaS platform, including creating certification exams and assessments.
• Administer certification exams and evaluate participants' performance to ensure they meet the required standards.
• Continuously update certification content to reflect new features and updates to the iPaaS platform.

Technical Support and Guidance:

• Provide technical support and guidance to training participants during and after training sessions.
• Assist clients and partners in troubleshooting and resolving integration issues related to the iPaaS platform.

Continuous Improvement:

• Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.
• Gather feedback from training participants and stakeholders to continuously improve training content and delivery methods.
• Stay up-to-date with the latest trends and advancements in iPaaS and integration technologies to ensure training materials remain current and relevant.

Requirements

Qualifications / Experience / Technical Skills

• 5-7+ years of experience in any of the following at a SaaS/iPaaS company:
• Technical Instruction
• Solutions engineering or consulting (pre or post sales)
• Customer-facing professional services
• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, TIBCO, or similar.
• Strong understanding of integration concepts, APIs, web services, and data transformation.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in delivering technical training and certification programs, preferably in the field of cloud integration or iPaaS.
• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
• Strong understanding of integration concepts, APIs, web services, and data transformation.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to work independently and as part of a team, with a proactive and self-motivated approach.
• Relevant certifications in iPaaS or related technologies are a plus.

Soft Skills / Personal Characteristics

• Authentic charisma and infectious enthusiasm for Workato's product.
• Confidence in answering live customer questions.
• Consistently delivers high-quality live presentations, education delivery, audience management.
• Addressing learners of widely differing technical aptitudes and comfort levels.
• This role will offer classes in English. Native or significant mastery in English is required.