Senior Technical Product Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The Product Owner Digital Insured Experience will help transform Great American Insurance Group's digital experience for insureds and deliver on our core value to be a customer focused organization. GAIG (Great American Insurance Group) also values the entrepreneurial spirit, respect for others, family, integrity, and accountability. We can support and build value for our customers by consistently producing superior operating results. This role will have an impact in the execution of the insured digital servicing experience. As a product owner of the digital insured servicing experience, you are data-driven and a force for the Voice of the Customer (VOC)/Voice of the Insured (VOI) to execute delightful and harmonious experiences around the insured. You will work closely with development teams and stakeholders around to execute work, uncover opportunities, while always thinking of new key data analytics opportunities and data harmony, as well as consistently providing recommendations and thought leadership around product best practices. You feel comfortable being empowered in your role and can work collaboratively and autonomously. You are a great communicator and will update leadership on progress in concise informative communications.

Essential Job Functions and Responsibilities

• Responsible for leading a cross-functional team to define a product vision and strategy, product roadmap, and requirements for success.
• Leads collaboration with key stakeholders to define business objectives, facilitate sprint activities, and create and communicate requirements that translate business needs into strategic business and technology initiatives.
  • Ensures a customer-centric and data-driven approach to identify and advocate for iterative deliverables with measurable outcomes.
  • Leads collaboration with key stakeholders on user adoption strategies and progress on product adoption.
  • Creates and maintains training materials as needed to assist in product adoption.
  • Leads monitoring usage, assessing user data, and identifying opportunities to increase usage and improve user experience.
  • Leads the creation and maintenance of an actionable and prioritized backlog.
  • Serves as the liaison between the product owner, delivery team, and key stakeholders.
  • Participates in or facilitates all agile ceremonies (e.g., standups, planning, retro, etc.).
• Instill Product Mindset with a balanced team approach:
  • Ability to breakdown complex problems into simple solutions focused on important customer needs.
  • Focus on data-driven approaches to solving problems and validate solutions.
• Develops and maintains strong relationships across the business.
• Coaches, mentors, or pairs with other Product Managers.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor's Degree or equivalent experience.

Field of Study: Information Technology, Business or a related discipline.

Experience: Generally, 5 or more years of related experience. Demonstrated knowledge of and experience managing product development and development methodology - ideally Extreme Programming. Experience with Lean and User-Centered Design methodologies.

Business Unit:

Business Technology

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.