Senior, Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior, Technical Program Manager

Overview:

We are looking for a Senior Technical Program Manager to join and support Mastercard's Merchant Loyalty Program. In this role, you will play a key role in driving the strategic direction and technical execution of initiatives in support of business and technology objectives.

Role: • Conceptualize, rationalize, and drive the execution of features to deliver engineering work across the portfolio within our Scrum execution model.• Contribute to the formulation of strategies, design choices, and infrastructure necessary to develop comprehensive and achievable execution plans for delivering high-profile new features and capabilities for our customers.• Manage and execute against delivery plans and commitments.• Operate in an Agile/Scrum environment, working across delivery squads, release roadmaps, associated OKRs, and collaboration with members of the product team.• Organize and expedite a group of related technology projects or activities across multiple teams, aligning dependent organizations.• Identify and address complexity, creating predictable delivery paths for large and/or complex efforts.• Measurably improve, streamline, and/or eliminate excess processes.• Collaborate with multiple scrum/delivery teams to enhance ways of working and identify and mitigate risks or issues that may impact the plan.• Conduct meaningful retrospectives; develop and recommend actions for the team to take, while communicating pain points outside the team's control to leadership.• Clearly articulate scope, timelines, dependencies, owners, and actions. Report progress to teams and senior leadership on a regular cadence.• Serve as the primary point of contact for your team or area, providing accurate information and associated data about the project's status to the appropriate audience at the right time.• Understand the business strategy and design approaches within the product, program, or domain, demonstrating depth to be credible and influential with the teams they work with.

All about you:• Extensive experience in defining and building technical products as a platform at scale, with a deep understanding of those platforms' capabilities and underlying technologies.• Technical proficiency to effectively address software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.• Demonstrated track record of data-driven decision-making and application of continuous improvement methodologies across teams.• Experience operating in an Agile delivery model, including but not limited to sprints, releases, managing dependencies, roadmaps, and backlog prioritization.• Ability to work with multiple stakeholders and vendors across locations to ensure success of the project.• Eagerness to learn and understand platforms' capabilities and underlying technologies.• Excellent communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organization.• Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus.

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In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.