Senior Technical Writer-Engineer

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) 

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that could work for you, read on to learn more.

Do you love APIs and relish creating stellar documentation that empowers developers?
Do you thrive on building exceptional DX through comprehensive and efficient documentation?

We're looking for a passionate and experienced Senior Technical Writer, detail-oriented and results-driven to join the DX team.  You'll play a pivotal role in overseeing the day-to-day operations of our documentation, including the roadmap. 

• Own and manage Tyk's documentation quality and effectiveness and overall design
• Create user-centric technical content (guides, best practices, feature documentation)
• Test products to write new content and improve existing materials
• Automate and improve the documentation publishing process to increase speed, reduce errors, reduce frictions, and minimize human intervention that slows us down.
• Identify and address content gaps to ensure comprehensive coverage
• Help create and maintain a quarterly documentation roadmap
• Maintain docs guidelines and standards (style guide, ToV, etc.)
• Lead continuous improvement projects
• Collaborate with cross-functional teams (product, engineering, compliance, legal, marketing)

Requirements

• Proven engineering background
• Hands-on experience with Docker, Kubernetes, and APIs
• Experience with documentation tools (Git, GitHub, Markdown, Hugo, Algolia, JavaScript)
• Proficiency with HTTP clients (Postman, Curl, Httpie)
• Extensive experience writing technical content for developers, SaaS, and B2B products
• Strong skills in content design, stakeholder management, and developer advocacy
• Excellent spoken and written English (native or fluent)

• Familiarity with analytics tools and creating diagrams
• Knowledge of OpenAPI documentation and related tooling

• Technical enthusiasm and continuous learning mindset
• Strong attention to detail and logical structuring abilities
• User and developer experience focus
• Ability to handle pressure and deliver high-impact results
• Proactive and curious personality

Benefits

• Unlimited paid holidays.
• Total flexibility in working hours.
• Employee share scheme.
• Generous maternity and paternity leave.
• Company retreats.
• Shared vision and values: authenticity, respect, responsibility, independence, honesty, diversity, inclusion, and treating others as you wish to be treated.

• Embrace Mistakes: It’s okay to screw up. Often, unexpected ideas turn out to be successful.
• Innovate Boldly: The only stupid idea is the untested one.
• Trust: Trust starts with you—make it count.
• Assume Best Intent: We have each other’s backs and are all on the same team.
• Continuous Improvement: Always strive to leave things better than you found them.

Check it out: https://tyk.io/worklife/ Tyk is an equal opportunities employer, ensuring no applicant or employee receives less favorable treatment based on gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be justified.