Senior Technical Writer II/III

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

Saviynt is hiring smart and passionate individuals interested in writing and technology to join our Product Documentation team. 

The Sr. Technical Writer plays a critical role in writing and presenting Identity and Access Management (IAM) concepts clearly and concisely for on-prem and cloud-based enterprise-grade products. 

Responsibilities:

• Collaborate with product managers, knowledge engineers, developers, and quality engineers to understand the product and develop high-quality documentation.
• Learn the product functionality through interviews with subject matter experts, personal use, and experimentation.
• Develop product documentation, including online help, integration guides, REST API guides, tutorials, and release notes for different audience groups.
• Document solution-oriented use cases and scenarios for features that help customers better understand the product.
• Work with team members to complete projects and assigned tasks within the required timelines.
• Review documentation for structure, content, technical accuracy, and style.
• Analyse customer feedback on the use of documentation and prepare, deliver, and follow up with improvements.
• Guide and mentor junior writers.
• Propose initiatives/innovative documentation strategies to improve documentation processes, standards, and quality.

Required Qualifications

• 4+ years of relevant technical writing experience
• Bachelor’s degree in mass communication/English Literature/Engineering
• Excellent verbal and written communication skills
• Strong customer orientation
• Ability to quickly understand IAM concepts and present them as easily comprehensible structured documents.
• Self-starter with the ability to manage multiple tasks in a deadline-driven environment.
• Knowledge of the documentation process, including writing, editing, graphics, production, Help authoring, and information design
• Ability to work well independently and as part of a team.
• Experience with single-sourcing tools (such as MadCap Flare), Postman, Jira, and Confluence
• Ability to understand and write MySQL/SQL queries for feature validation relating to Documentation.
• Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman.
• Experience with one of the major cloud platforms (AWS, Azure, GCP)
• Flexible in terms of work hours to meet business objectives.

Desired Skills and Experience

• Accomplishments in technical writing, such as awards/achievements an added advantage
• Experience in using Agile methodologies.
• Knowledge of IAM and Identity Governance and Administration (IGA) concepts
• Experience with any cloud platform (AWS, Azure, Google Cloud)

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.