Senior UX Architect Digital User Experience & Creative

Senior UX Architect - Digital User Experience & Creative
As the Senior UX Architect - Digital User Experience & Creative you will play a vital role in our digital operations, helping our teams efficiently deliver high-quality customer-first experiences. Your ability to consolidate the necessary inputs (e.g., business requirements, technology constraints, etc.) to chaperon our teams towards an experience that guides our customers through the digital landscape effortlessly is key to the success of the team.
What You'll Do

• Provide customer experience and product ownership expertise.
• Develop and implement strategies to improve customer experience.
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Perform product tests, evaluating after-sales and support services, and facilitating improvements.
• Interpret business needs by gathering, eliciting, analyzing, documenting, and validating the Business area's user and technical requirements.
• Participate in the development, refinement, and prioritization of product features in enhancement in collaboration with Cox Technology Product Management.
• Represent the interests of Cox Business in all Agile-related Scrum Team Meetings and SAFe Program Meetings
• Facilitate cross-functional team sessions to close out technical and business requirement gaps.
• Lead the SAFe Program Increment planning and execution.
• Collect, track, and analyze internal and customer feedback.
• Perform product tests, evaluating after-sales and support services, and facilitating improvements.
• Support the execution of end-to end testing as well as User Acceptance Testing across multiple product lines, Product Owners and other key stakeholders.
• Document processes and logging technical issues, as well as customer compliments and complaints
• Provide regular status updates to CB Leadership and key CB stakeholders.
• Deliverables:
  
  • Documentation of new enhancements and improvements to existing capabilities.
  • Development progress
  • Program Implementation (PI) progress
  • Report on User Acceptance testing results
  • Perform product tests, evaluating after-sales and support services
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• Experience with project management tools (e.g., Jira, Asana)
• Expertise with common creative tools (e.g., Figma, Axure, Photoshop)
• Displays strong interpersonal and leadership ability across all levels coupled with effective problem solving, conceptual thinking, qualitative and analytical skills
• Exhibits an ability to effectively give and receive feedback
• Possesses natural curiosity and a continuing desire to learn
• Demonstrates characteristics of a self-directed, independent thinker who desires to do his/her best
• Collaborates effectively in a virtual environment (e.g. Microsoft Teams, conference calls, FigJam, Miro etc.) and has a vested interest in the success of the team
• Displays strong written and verbal communication, presentation, and technical writing skills
• Holds oneself accountable to successful completion of his/her responsibilities despite having limited oversight

Preferred

• Certifications such as/with Certified Analytics Professional (CAP), IIBA, IQBBA, IREB, PMI Professional in Business Analysis (PBA)

Join the Cox family of businesses and make your mark today!
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.