Senior UX Designer

About the Role

As a Senior UX Designer at JustAnswer you will play a pivotal role in shaping the digital experiences of millions of users worldwide. You'll have the opportunity to dive deep into understanding user needs collaborating closely with cross-functional teams to deliver innovative and intuitive solutions. From conceptualization to execution you'll lead the charge in crafting pixel-perfect designs that not only meet business objectives but also delight our diverse user base. If you're passionate about creating impactful user experiences and thrive in a fast-paced collaborative environment this role is tailor-made for you.

What You’ll Do

• Collaborate with cross-functional teams to create intuitive user experiences.

• Utilize UX design process for conceptualization and delivery of mocks.

• Develop wireframes prototypes and visual designs that demonstrate a keen eye for aesthetics layout typography and color theory.

• Leverage tools like Figma Figjam Mouseflow UserTesting.com and Power BI.

• Work collaboratively with product partners in San Francisco Ukraine and India to define priorities plan projects and design approaches that enable the best experiences and outcomes.

• Contribute to design system maintenance and evolution.

• Design for mobile (web and native) is required

• Provide guidance and mentorship to team members.

What We’re Looking For

• 5+ years of experience as a UX designer with a strong portfolio showcasing successful UX solutions and designs.

• Passion for learning and staying updated on current trends and best practices in web and mobile technology.

• Proficiency in the complete UX design process starting from user needs analysis to the delivery of wireframes high-fidelity designs prototypes and final hand-offs.

• Proficiency in utilizing tools like Figma Figjam.

• Indepth working knowledge of Mouseflow UserTesting.com Power BI Google Analytics ChatGPT and Generative AI.

• Background in Conversation Design and knowledge of animation tools are highly desirable.

• Experience working in a fast-paced environment supporting cross-functional teams and handling multiple projects simultaneously.

• Excellent communication skills both verbal and written with the ability to influence and build consensus across teams.

• Strong attention to detail and a data-driven approach to decision-making.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Work Environment

JustAnswer India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming collaboration or social events. With employee well-being as a top priority where legally permissible employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

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