Senior UX Designer

Therefore, a dynamic and innovative design agency, is seeking a talented and passionate Senior UX Designer to join our remote team.

This is a unique opportunity for someone with a deep understanding of UX Research and a proven track record in leading the redesign of complex B2B and B2C web applications and websites. You will be at the forefront of designing intuitive and impactful digital experiences for a diverse range of projects, including travel clients' B2B and B2C user portals, CMS-managed corporate websites, multi-user disaster management applications, and advanced web search tools and information architecture structures.

While our operations are based out of Toronto, we welcome candidates from across Canada to apply.

Responsibilities

• Lead qualitative stakeholder and user research workshops.
• Translate ideas and aspirations into user journey maps, high-level concepts, and visual designs.
• Lead the transformation of raw research data into meaningful scenarios, insights, and personas.
• Collaborate with strategy and stakeholders in defining product requirements, KPIs and product releases/roadmaps.
• Define and communicate interaction models.
• Facilitate prototyping workshops and hacking sprints.
• Utilize and adapt design systems in defining UI interactions and user journeys.
• Create user flows, wireframes, and information architectures to address user needs.
• Work collaboratively with clients to conduct usability testing sessions.

This job may be right for you if you….

• Genuinely care about user experience and are committed to helping clients reach their ambitious goals.
• Are passionate about the intersection of customer experience, digital design, and interactive technology, with a strong knowledge of best practices.
• Are innately curious and love asking hard questions.
• Value functional, well-researched, and intentional design over artistic impact.
• Are committed to design thinking.
• Are collaborative by nature—not a lone wolf.
• Take pride in your work and love contributing to great projects.
• Are a detail-oriented person—no detail is too small to matter to you.
• Find new challenges energizing!

Requirements

A qualified candidate will have:

• 5+ years in the industry working on the full life cycle of complex web/mobile applications.
• A demonstrable portfolio of data-informed digital design projects.
• Experience leading UX research and discovery workshops, and gathering and evaluating user requirements.
• Experience working with stakeholders in developing value proposition canvas, customer mapping, and identifying user journeys.
• Expertise in illustrating design ideas using storyboards, process flows, and sitemaps.
• Ability to identify and troubleshoot UX and CX issues.
• Extensive experience developing design systems for interactive interfaces.
• Ability to action on layout adjustments based on user feedback.
• Apply a human-centred design methodology approach and best practices to ensure that client needs and business goals are met and on-brand.

Qualifications & Skills

• Five years of industry experience as a user-experience professional. Direct, hands-on experience in conducting research and designing interfaces.
• Expert in Figma (and FigJam)
• Strong portfolio with a range of projects that shows:
• You have a strong command of design principles and processes.
• Creative talent as well as refined design expertise.
• Post-secondary degree in design, marketing, data sciences, business or related field.
• You have demonstrated leadership in defining and iterating best practices and successfully implemented changes to the design process.
• Understanding of HTML/CSS/JS.

Benefits

Who we are:

Therefore is an award-winning agency that designs, implements and supports websites and web apps. We focus on the travel and hospitality, corporate, and medical industries. We have a strong track record of designing and delivering highly integrated digital solutions that are easy to use and empowering for users, and meet or exceed business goals for clients. We are a close-knit team that works collaboratively to achieve outstanding results, provide support to one another, and maintain a great culture. Check out our Glassdoor reviews for more insights.

Benefits:

• Company events
• Extended health care benefits
• Dental benefits
• Flexible schedule
• Life insurance
• Vision benefits
• Paid training
• Paid conferences
• Work from home

Therefore welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At Therefore we make smart and beautiful experiences for the web. We do this through building large-scale websites, scalable e-commerce solutions, and modern web applications that work well for real people. Simply put, our mission is to humanize how people communicate, interact, and transact online.