Senior UX Researcher

We’re growing quickly, and we’re looking for a seasoned, creative, and process-driven Senior UX Researcher to join our team.

As our second Senior UX Researcher, your mission will be working closely with Product, UX, and Engineering to conduct user interviews and run discovery so that we can use user insights to prioritize our Product roadmap. You will establish a clear and documented approach to how we conduct user research. 

You should be an excellent communicator as well a flexible team player that thrives in a fast-paced and dynamic work environment. You should be comfortable applying UX Research best practices so we can get to user insights and recommendations faster and more efficiently—all while collaborating closely with passionate Product, UX, and Engineering teams who are deeply committed to delivering a great customer experience.

• Plan, conduct, and analyze discovery and evaluative user research through both qualitative and quantitative methodologies
• Utilize consumer and marketing data to help inform our understanding of user behavior
• Identify emerging themes and trends across multiple research initiatives
• Make the voice of the user heard across the business

• Customer insights and recommendations have informed the product roadmap and have led to higher customer engagement, adoption, and satisfaction 

Technical/Hard Skills:

• 3+ yrs experience with experience conducting UX/User/Design Research, including experience informing product strategies and integrating user research into product designs
• Experience/knowledge with Dovetail or similar UX Research repositories 
• Experience working on SaaS products is preferred
• Experience with planning, executing and analyzing qual, quant, and mixed method studies by hosting/leading interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, statistical modeling, and diary studies
• Experience working with engineers, product designers, product managers, customer success and sales teams
• Proven experience in uncovering unmet user needs, and unpacking meaning from sometimes obscure and disparate findings
• Applied experience contributing to evolution/development of the product strategy
• Experience leading design thinking / co-creation / design workshops that take stakeholders through the design thinking process to frame a project 
• Experience collaborating on new products or features from conception to launch 

Key Attributes:

• Storytelling: You tell visual and verbal stories when delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the UX team as well as engineering, product management, marketing and others
• Time Management: You manage ambiguity, work autonomously, keep organized, and multitask in an agile environment; You have a pragmatic bias for action, always trying to seek the most expedient path to get the insights needed without compromising on findings or integrity 
• Collaboration: You have a strong partner management mindset and are able to navigate between teams and identify key contacts
• Growth Mindset: You are innately curious, optimistic, and are always looking to improve or to constructively debate a strategy, situation or topic with a team member
• Resilient: You can roll with the punches and don’t get deterred easily; if you hit a roadblock, keep thinking about other ways to accomplish the goal 
• Champion our users: you are best at understanding and representing who our users are (pain points, motivations) so that we can bring that to the product

Below you'll find an outline of the interview plan for our Senior UX Researcher role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our talent team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several members of our team
• Live UX research case study review
• Final recap with hiring manager

Salary:

In the US, the base salary for this role is between $125,000 and $155,000+, depending on skills and experience with room for negotiation. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.