Senior Windows System and Patch Manager

Senior Windows System and Patch Manager

Important Information 

Location: Kuala Lumpur 

Experience: 5 - 10 years

Job Mode: Full-time  

Work Mode: On-site      

Responsibilities & Duties 

• Must have Technical patching experience coming from an engineering background:
• Security experience, ensuring IT Infrastructure estate is continuously patched with up to date patch level. Improve existing procedures for managing patches across all IT infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment, follow-up, and issue remediation.
• Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.     
• Complex patching environment on an historic estate experience. Verification of security vulnerabilities and patches as well as performing deep dive and impact analysis into failed patch deployments
• Able to communicate effectively at all levels of the organization, with internal technology team or business stakeholder in written and oral format.
• Ensure all managed infra assets within each technology tower are patched against security vulnerabilities and software bugs in line with the Patching Management Lifecycle Policy
• Provision of patching reports and statistics detailing all managed assets patched including details of the patches installed
• Ownership of the patching schedule for managed assets including the agreement of dates/times for installation of patches with the stakeholder.
• Troubleshoot and resolve technical performance issues. Manage user accounts, group membership and GPOs for the AD domain.
• Experience in the following areas: Patch Management, Anti-Virus, Symantec Endpoint/MacAfee, OS Upgrades
• Reviewing system error logs and user-reported errors and monitoring system performance.

 Qualifications & Skills

• Patch Management & Patch Automation experience.
• Associate or Bachelor degree and a minimum of 5 years of related experience or 9 years of directly applicable experience.
• Experience installing, configuring, and maintaining computer hardware in a networked environment.
• Working in Windows and Non Windows Server Environment.
• Strong technical knowledge of network and operating systems including: Windows Server, Linux, Windows 7, 8, and 10, Remote Desktop.
• Knowledge on Network Switches and Storage equipment’s operations and how patch is managed across all these devices

Role-specific Requirements

• Broad knowledge of IT infrastructure
• Good written and interpersonal communication skills.
• Proactive team player and able to work independently.

About Encora 

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.   

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.