Senior Workday Architect

See yourself at Twilio

Join the team as Twilio’s next Workday Sr. Architect.

About the job

Twilio is in search of a highly skilled and seasoned Workday Senior Architect with expertise in Workday Recruit and Talent & Performance.  As a pivotal member of our team you will take focus on Workday (Recruit CRM Offer Management Performance Succession and Feedback) to elevate our Workday platform and provide unparalleled support to our growing Twilions.

This proactive role requires collaboration with internal People teams to implement optimize and maintain the Twilio Workday platform. The ideal Architect will not only design and implement system changes but also maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.

Responsibilities

In this role you’ll:

• System Design and Implementation: Design and implement system changes to align with business needs managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Manage the lifecycle of features from inceptions to implementation throughout production until retirement/upgrade.

• Subject Matter Expertise: Serve as a subject matter expert in Workday emphasizing proficiency in Recruit CRM Offer Management Performance Succession and Feedback. Provide consultative practical solutions with business process design configuration and testing. Proactively offering options risks and downstream impacts related to decisions.

• End-User Support: Serve as an escalation point for advanced system issues to determine root cause analysis identify and implement potential solutions.

• Stakeholder Collaboration: Partner with business units to build strong relationships ensuring alignment between Workday capabilities and business goals. Act as a trusted advisor to the stakeholders to influence the technology decisions.

• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units enhancing data-driven decision-making.

• Training and Documentation: Provide training and assistance to People support staff creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.

• Release Management: Review functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements.

• Data Integrity: Maintain accountability for data integrity focusing on quality accuracy reporting timeliness and usability across core systems and related interfaces.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of Workday configuration experience with a specialized focus in Workday (Recruit CRM Offer Management Performance Succession and Feedback.

• Exceptional attention to details critical thinking commitment to data integrity organization and adept problem-solving skills.

• Ability to gather technical and business requirements and translate into action plans.

• Understanding of data privacy practices and regulations coupled with the discipline to handle highly strong verbal and written communication skills ability to influence decisions and drive results.

• Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.

• Demonstrated ability to effectively manage multiple priorities and deliver timely quality work within deadlines.

• Initiative-driven inherently curious and possessing analytical thinking.

• Excellent knowledge of PC software including proficiency in Microsoft Office applications and Google Workspace.

Desired:

• Workday Pro certifications are a plus.

Location

This role will be remote and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in British Columbia. 97700 -122100 CAD

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Applications for this role are intended to be accepted until March 20 2026 but may change based on business needs.