Senior/Client Experience Manager - Team Nestle at WPP - Other US Location | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Calling All Account Management Professionals: Elevate Client Experiences & Drive Growth

Are you a strategic storyteller with a passion for building lasting relationships? Do you thrive in fast-paced environments where creativity meets data-driven results?

We're searching for a Senior/Client Experience Manager, Team Nestlé – a hybrid role that blends your account management expertise with your passion for crafting exceptional client journeys. You will become the guardian of our client’s experience, anticipating their needs, and exceeding their expectations at every turn.

Nestlé is a key global client for WPP, and our partnership has significantly expanded recently. This role presents an exciting opportunity to join a dynamic team and contribute to this important account.

What you will do:

Be the Architect of Client Success:

Strategic Planning & Presentations: Craft compelling narratives and develop presentations that inspire action and drive client success.
Pitch Support: Develop pitch materials that showcase our unique value proposition and win new business.
Client Intelligence: Provide internal stakeholders with the insights they need to support our client.

Craft Unforgettable Client Experiences:

Content Strategy: Develop engaging content strategies (monthly emails, event invites, etc.) across multiple channels that resonate with client needs and elevate their perception of our team and WPP.
Client Relationship Management: Implement innovative strategies to personalize client interactions and create a seamless, rewarding experience.

Be the Voice of Our Team:

Internal Communications Hub: Manage our team's Collaboration Hub, ensuring it's a vibrant hub of information, updates, and collaboration.
Account Brand Building: Develop and execute a strategy to amplify our team's visibility and reputation within the WPP network and across the industry.

What you bring to the table:

Proven experience blending client/account management with content strategy.
Exceptional communication skills – you can effectively communicate with diverse audiences.
A strategic mindset – you're a proactive problem-solver who anticipates challenges and develops innovative solutions.

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

Senior/Client Experience Manager - Team Nestle

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