Server Build Technicians

Introduction
Responsible for IT infrastructure solution construction implementation systems integration and management. Delivery of high quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware software and network solutions in Cloud Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients vendors subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.

Your Role and Responsibilities

• Rack build cable configure and provision Intel and AMD servers
• Rack cable and deploy Cisco Layer 2 networking equipment
• Troubleshoot test quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing Data centre
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer’s servers as necessary
• Monitor and escalate any abnormalities in Data center through regular walkthrough

Required Technical and Professional Expertise

• Experience in Operating System Installation – Windows Server Linux Unix
• 2 to 3 years of experience in Data centre Exposure Infrastructure knowledge (Server Switches etc..)
• Experience in Rack cable and deploy Cisco Layer 2 networking equipment
• Good knowledge of PC hardware concepts and component installation
• Basic knowledge of various internet-related services and software (mail web DNS etc).
• RAID knowledge in depth to handle customers data with at most care to prevent data loss

Preferred Technical and Professional Expertise

• An employee at this level must be capable of performing the work outlined below including the requirements of tier I and tier II.
• Able to apply a logical methodical and analytical approach to isolate and solve technical problems and
• Able to communicate and to work with other technicians departments and customers in technical support situations.
• Demonstrates and applies greater knowledge of the company’s product.
• Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
• Researches problems and recommends solutions.
• Assists in the provision of on-job-training.
• Clearly understands support standards SLAs etc. and escalates to Management when required to deliver world class customer experience.