Service Advisor
Company
Cummins
Location
Perth, Australia
Type
Full Time
Job Description
DESCRIPTION
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a Service Advisor to support our Pilbara Operations, looking after our major Mining Customers such as RTIO, BHP, FMG & Roy Hill as well as our On Highway and Powergen Customers in the Pilbara. This is a 12 month fixed term position.
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In this role, you will make an impact in the following ways:
- Serve as a first point of contact for Customers and promote quality customer service
- Employ exceptional knowledge of Cummins products in order to advise and support customers
- Work closely with our Service Technicians and Supervisors
- Complete Quotes, invoicing and warranty processing
- Deal with customer queries, finding resolutions
- Multitasking a variety of tasks and meeting deadlines
- Ensuring the highest levels of safety and customer service
- Assist with customer complaints
To be successful in this role you will need the following:
- Strong problem-solving skills
- Service and Parts programs experience
- Strong written and verbal communication skills
- Strong customer service focus
- HHP/HD knowledge
- Understanding of Service Dept processes
- Personal commitment to HSE and leading an interdependent safety culture
- Ability to manage external & internal key stake holders
Compensation and Benefits
- Competitive Annual Salary commensurate with experience
- Participation in an annual variable compensation (bonus) program.
- Salary continuance insurance.
- Relocation assistance if moving inter-state (within Australia).
- Discounts with select private health insurance, PC software/hardware and a range of vehicles.
- Annual remuneration reviews.
- Safety equipment / PPE and uniforms provided + a range of personal and professional benefits.
RESPONSIBILITIES
- Serve as a first point of contact for Customers and promote quality customer service
- Employ exceptional knowledge of Cummins products in order to advise and support customers
- Work closely with our Service Technicians and Supervisors
- Complete Quotes, invoicing and warranty processing
- Deal with customer queries, finding resolutions
- Multitasking a variety of tasks and meeting deadlines
- Ensuring the highest levels of safety and customer service
- Assist with customer complaints
QUALIFICATIONS
- Strong problem-solving skills
- Service and Parts programs experience
- Strong written and verbal communication skills
- Strong customer service focus
- HHP/HD knowledge
- Understanding of Service Dept processes
- Personal commitment to HSE and leading an interdependent safety culture
- Ability to manage external & internal key stake holders
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2408644
Relocation Package No
Date Posted
01/13/2025
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