Service Advisor

Koons Lexus of Wilmington is hiring now! Come work for one of the best automotive companies in the DMV. We have been awarded "Top Places to Work" 6 times and counting by the Washington Post and "Best Places to Work" 8 times and counting by the Washington Business Journal. We have industry leading compensation and competitive benefits to start. Come join a team that embraces core values as well as leading our employees to potential growth opportunities.

What will you be doing as a Service Advisor:
 Greet customers in a prompt and courteous manner.
 Schedule service appointments and collect vehicle information.
 Secure agreement from customer before repairs are done.
 Clearly explain the requested service on the repair order.

 Estimate the cost and time needed to do the repair.
 Advise customer's on the proper care for their vehicle and the importance of proper maintenance.
 Communicate the need for additional service when needed, using a detailed explanation.
 Handle customer complaints and maintain high CSI.
 Check on the progress of the vehicle during servicing and contact the customer regarding changes to
estimate or time table for repairs.

What we are looking for:
 High School diploma
 Must have at least 1 years of experience as a service advisor
 Ability to read and comprehend written instructions and information
 A fast learner
 Excellent oral and written communication skills
 Excellent Customer Service Skills
 Team Player
 Must have a valid driver's license

What we have to offer:
 Competitive Pay
 401(k) Retirement Plan with Matching
 Paid Time Off
 Employee Assistance Program
 Flexible Savings Account programs for medical and childcare
 Health plan coverage including medical, dental, and vision
 Life Insurance
 Voluntary supplemental insurance programs

We are an Equal Opportunity Employer and strive to be an inclusive work environment for all. We
recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual
orientation, national origin, citizenship, disability, military leave or veteran status, genetic information,
or any other status protected by applicable federal, state or local law. We are a Drug-Free workplace.
Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background
Check. Complying with a background check will not automatically disqualify a candidate from
employment. We participate in E-Verify.

Qualifications

Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization