Service Claims Adjuster (Solution Support Division)

Overview

Konica Minolta has an exciting opportunity for a Service Claims Adjuster!

• Investigate and process all damaged and defective Product and Customer ONE Guarantee Claims as submitted by KMBS Authorized Dealers in SAP as received via Service-Related portal in mykonicaminolta.com
• Identify partial payments by carriers to dealers and coordinate closure to ensure that dealer freight payments are accurate to KM orders.
• Track and address any damaged products sold to dealers via Parts Purchase process. Ensure timely follow-up with dealers on all non-returned product(s).
• Coordinate damaged/defective product pick-ups by freight carriers and resolve any dealer/KM invoicing issues.
• Work with KM Logistics and warehouse teams to verify insurance reimbursements on damaged, returned products, accessories including all damaged equipment from Hytec.
• Responsible for providing timely and accurate monthly reports of all damaged and defective product claims and units purchased for parts by dealers and resolving freight disputes between KM dealers and KM Authorized carriers to ensure dealers are not losing on product damages.
• Resolving any outstanding returns by sending letters to Dealer Service Managers for non-returned, claimed products
• Handle Printer Exchange Requests from GCS & Other related duties as required

Responsibilities

• Proficiency with M365 suite, specifically Microsoft Excel and Word
• Strong SAP experience, or demonstrated ability to learn SAP or similar systems, required
• Strong written and verbal communication skills
• Very strong attention to detail, time management and organization skills required
• Ability to multi-task and work effectively in a demanding, fast-paced environment
• Strong Customer Centric support mindset required

Qualifications

• Associate's degree or technical/business school degree preferred, High School diploma required
• 2+ Years in a related function (Service/billing, claims adjusting) and/or Copier/printing industry experience is strongly preferred
• 2+ years of work experience in Customer Service (telephonic or in person) required

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.