Service Compliance Specialist

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

Global Compliance Ops is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review.

The Agent position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.

The ideal candidate is a methodical but creative thinker who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical.

Your Impact In Role

• Perform targeted reviews in order to ensure compliance by examining safety reports
• Review and provide recommendations for taxonomy improvements with a regional focus
• High level of thought for earner fairness on all reviews
• Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
• Conduct high priority investigations requiring subject matter expertise
• Appraises adequacy of internal control systems by completing audit questionnaires
• Contributes to team effort by accomplishing related results as needed
• Maintain focus on data integrity and producing work of the highest quality

The Experience You'll Bring

• Native Mandarin speaker with exceptional English written and verbal communication skills
• Exceptional reading and interpretation ability, attention to detail
• Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)
• Strong teamwork skills towards a shared sense of purpose
• You have to be legally authorized to work in Taiwan for any employer without sponsorship

Preferred Qualifications

• Resistance to stress and pressure of working with high severity cases
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Passion for driving quality and process improvement; confident presenting feedback and findings to stakeholders

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].