Service Delivery Manager

Service Delivery Manager Read this if you are seeking a position where you can have a tremendous impact and help improve people’s lives. MGP works with local governments to make technology work. Our mission is to improve community through innovative solutions that enhance efficiencies, decision-making, and service delivery. Our people first approach focuses on fostering trust, transparency, and long-term partnerships with our clients, ensuring that our solutions create meaningful impacts. The Service Delivery Manager plays a critical role in leading the successful delivery of GIS and Microsoft 365 (M365) projects, service requests, and managed service operations. This role ensures that both rapid-response tasks and long-term projects are executed efficiently and effectively. The Service Delivery Manager leads technical teams and Centers of Excellence (CoEs), driving innovation, quality, and continuous improvement across all service areas. They serve as a key liaison between clients, internal teams, and leadership, ensuring alignment with business goals and client expectations. Key Activities: • Lead GIS and M365 project delivery, ensuring alignment with client goals, timelines, and technical standards. • Manage technical staff and Centers of Excellence, fostering collaboration, innovation, and continuous improvement. • Oversee fast-turnaround service requests and longer-term strategic initiatives with agility and precision. • Develop and maintain project roadmaps, timelines, and resource allocation plans. • Facilitate client engagement, including solution presentations, training, and ongoing support. • Coordinate managed service operations, ensuring consistent performance and proactive issue resolution. • Conduct project meetings, capturing decisions, action items, and next steps to maintain momentum. • Monitor team performance and workload, adjusting resources to meet delivery expectations. • Identify and mitigate risks, escalating critical issues and proposing alternative solutions when needed. • Promote best practices and reusable solutions through CoEs and technical leadership. • Provide coaching and feedback to team members to support growth and improve future project execution. • Analyze project outcomes, document lessons learned, and implement process improvements. Core Values Personable • Builds influence • Communicates effectively • Emphasizes team over self • Makes things easy for others • Supports team members • Trustworthy Driven • Consistent contributor • Overdelivers • Gets things done • Growth oriented • Responsible & accountable • Self-motivated Savvy • Flexible thinker • Inclusive decision-maker • Inquisitive • Leverages talents of others • Resourceful • Sound judgement Key Competencies The most important thing MGP seeks in a candidate is their commitment to local government and our core values. The skills listed below will help the Service Delivery Manager succeed in their position, and MGP will provide skill development time as needed. • Project Planning and Execution Expertise • Client Success • Stakeholder Engagement • Data-Driven Decision Making • Communication and Collaboration • Leadership • Experience working with municipal clients Microsoft 365 or GIS-related services is a bonus Work Environment This job is performed at the MGP Office. Benefits • Competitive salary • Quarterly incentive plan • Paid time off • Health insurance • Dental insurance • Vision insurance • Life insurance • Parental leave • 401(k) company match • Company-funded HRA • Professional development assistance • Flexible schedule • Employee assistance program Job Type: Full-time Pay: $108,000.00 - $115,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan • Vision insurance Experience: • Project management: 3 years (Required) • Leadership: 3 years (Required) Work Location: In person