Service Desk 3

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields, including artificial intelligence, graphics rendering, and computational biology.

About This Role:

The Crusoe Service Desk plays a key role in troubleshooting, configuring, and resolving issues related to servers, networks, infrastructure, data centers, SaaS applications, file shares, and other critical systems. The team also collaborates on projects with various departments and external vendors to ensure a seamless and efficient user experience for all staff. At Crusoe, customer service, teamwork, and self-motivation are highly valued. We encourage a proactive mindset and a commitment to continuous learning through our education programs, providing opportunities for growth and development within the company.

What You’ll Do (A Day In The Life):

• You will provide end-to-end user support, including onboarding and offboarding employees.

• You will troubleshoot, configure, and repair servers, networks, infrastructure, SaaS applications, and VMware systems.

• You will maintain and update JIRA project boards, tickets, and IT documentation.

• You will create and edit IT documentation to ensure clarity and accuracy.

• You will manage onsite servers, storage systems, and office networks.

• You will support and manage systems across Windows, MacOS, and Linux, including using command-line tools.

• You will procure, deploy, and maintain IT infrastructure for Crusoe Industries.

• You will ensure compliance with security policies and proactively identify and resolve technical issues.

• You will assist IT leadership in building and refining IT support processes.

What You’ll Need to Succeed:

• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).

• Experience with MDM automation (e.g., GoogleMDM, Kandji, Intune).

• Experience administering and troubleshooting Windows, MacOS, and Linux systems.

• Proficiency with ticketing systems, IT documentation platforms, and SAAS management.

• Strong written, oral, and interpersonal communication skills.

• Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress).

• Experience working as a project-oriented engineer.

• Previous NOC/SOC experience is desired.

• Ability to self-start, collaborate, and problem-solve effectively.

• Ability to pass a background check.

Preferred Skills & Experience:

• Bachelor's degree or equivalent experience with 6+ years of IT systems experience.

• Prior experience working in large enterprises with significant user bases.

Who You Are (Our Ideal Candidate):

• You are motivated, customer-focused, and take pride in delivering excellent service.

• You thrive in a fast-paced, hybrid environment and are excited to work on varied projects.

• You are detail-oriented, proactive, and skilled at identifying and solving technical problems.

• You resonate with Crusoe’s values and mission to drive climate-friendly innovation.

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that 

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc include HDHP and PPO, vision, and dental for you and your dependents

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be in the range of $105k-$120k. Restricted Stock Units are included in all offers. Pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.