Service Desk Analyst

Responsibilities:
• To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English
• Identifying the issue and categorizing / prioritize the incident
• Creating a ticket in ITSM tool
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation

Requirements:
• 0-2 years' experience in a IT Support or Customer service in a global organization
• Fluency in Hungarian & English language
• Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency

• Should have good logical reasoning skills, Customer Service skills
• Should be a team player & work collaboratively with onsite and offshore team
What we offer:
• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others - MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reword and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture

TIS Service Desk