Service Management Manager

Do you have a strong drive and experience in customer service and want to grow the existing business? Do you have experience of Service and Sales to Utility customer in the global market? Challenge yourself and be part of a business that is shaping the future of power system
solutions for a more reliable, efficient and greener grid operations.

We are looking for a Service Manager who will be responsible to grow existing service business in EMEA and APAC and to drive customer service. As Service Manager, you will be part of Hitachi Energy Network Control Global Operating Unit in Sweden. We provide leading
network management and control systems for planned and unplanned outage management, generation, transmission and distribution management systems, SCADA and process control solutions, and commercial energy portfolio management tools for planning, forecasting and running your day-to-day operations. Offerings comprise a broad range of solutions to address the most critical needs of utility and power companies.

As the Service Manager, you will lead a skilled and engaged team of Service Account Managers, responsible for driving, implementing and executing the service strategy for EMEA & APAC market. You will operate in a truly global environment where you need to manage the complexity of guiding the local team as well as maximizing the results of multiple supply units. You will drive service sales target on the existing customer base as well supporting the Sales team and customers throughout the sales process, while developing new and existing business by increasing internal and external knowledge of our systems, products and markets.

Your responsibilities

• Participating in sales strategy discussions, assigning short- and long-term goals.
• Identifying customer needs and competitor offers through market analysis, ensuring efficient marketing actions and communications demonstrate the value proposition of the products, systems, service, and packages.
• Supporting the HUB Sales organization/customers in determining the most technically appropriate and cost-effective solutions and providing technical support, product presentations and product/solution/service-related training.
• Taking ownership of specific customer cases to ensure efficient customer issue resolution and analyzing the root cause of any lost proposals, to increase future competitiveness.
• Performing Project and Account reviews related to the existing portfolio.

Your background

• Besides your passion for people and technology, you are driven and result-oriented, with a strong focus on satisfying our customers and you thrive in a high-paced environment.
• With your communicative and collaborative skills, you also know how to build sustainable relationships.
• As a true team player, you contribute to a great team spirit and to our future success.
• As a foundation, you hold a bachelor's degree in a relevant field and have experience in contract management and customer care in sales and/or after sales.
• You also need a solid financial understanding.
• It is advantageous with a technical background, experience in project management, and working abroad.
• Fluency in English is a must, both written and spoken, whereas proficiency in additional languages is a plus.

Apply now