Service Manager

Job Title: Plumbing Service Manager Location:Jacksonville, FL Company:Betros Plumbing Position Type:Full-Time Reports To:Operations Manager Job Summary: Betros Plumbing is seeking a skilled and experienced Plumbing Service Manager to lead our service department. The Plumbing Service Manager will be responsible for overseeing daily operations, managing a team of service plumbers, ensuring customer satisfaction, managing payroll, and driving the success of our service division. This role requires a hands-on leader with strong technical knowledge in plumbing, excellent communication skills, and a commitment to delivering high-quality service. Key Responsibilities: • Team Management: • Lead, mentor, and manage a team of service plumbers, ensuring efficient workflow and high morale. • Conduct regular training sessions to enhance team members' technical and customer service skills. • Schedule and assign daily service jobs to ensure timely completion. • Customer Service: • Maintain strong relationships with existing clients and cultivate new ones. • Address and resolve customer complaints or service issues promptly and professionally. • Ensure that all service work is performed to the highest standards of quality and safety. • Operational Oversight: • Oversee the daily operations of the service department, including work order management, scheduling, and dispatching. • Monitor and control inventory levels, ordering necessary parts and supplies as needed. • Ensure compliance with all local, state, and federal regulations and building codes. • Financial Management: • Assist in the development of the service department budget and monitor financial performance. • Track service job profitability and implement strategies to improve efficiency and reduce costs. • Provide regular reports on service department performance to upper management. • Manage payrollfor the service department, ensuring accurate and timely compensation for all employees. • Sales & Marketing: • Collaborate with the sales and marketing teams to promote service offerings and generate new business. • Identify opportunities for upselling and cross-selling services during client interactions. • Safety & Compliance: • Ensure that all safety protocols and procedures are followed by the service team. • Conduct regular safety meetings and inspections to maintain a safe working environment. Qualifications: • Minimum of 5 years of experience in the plumbing industry, with at least 2 years in a supervisory or management role. • Strong technical knowledge of plumbing systems and repair techniques. • Excellent leadership and team management skills. • Strong customer service and communication skills. • Ability to multitask and manage multiple priorities in a fast-paced environment. • Experience in payroll management, with a strong understanding of payroll software and procedures. • Proficient in using job management software and other relevant technology. • Service Titan experience is a plus. • Valid Florida plumbing license or ability to obtain one is preferred. Benefits: • Competitive salary with performance-based incentives. • Health, dental, and vision insurance. • Paid time off and holidays. • 401(k) matching • Opportunities for professional development and advancement. • Company vehicle and cell phone. Job Type: Full-time Pay: $70,000.00 - $115,000.00 per year Benefits: • 401(k) 4% Match • Company truck • Dental insurance • Fuel card • Health insurance • Life insurance • Paid time off • Vision insurance Education: • High school or equivalent (Required) Experience: • Project management: 4 years (Required) • Management: 2 years (Required) License/Certification: • Master Plumber (Preferred) Ability to Commute: • Jacksonville, FL 32254 (Required) Ability to Relocate: • Jacksonville, FL 32254: Relocate before starting work (Required) Work Location: In person