Service Manager

IBM CO Bogota

Company

IBM

Location

CO Bogota

Type

Full Time

Job Description

Introduction
As a Service Delivery Specialist you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies working to proactively monitor problems change processes and handle issues to ensure our customers success.

Your Role and Responsibilities
Líder de servicios: control de operación para cumplimiento de Slas Nivel académico:
Profesional recién egresado en Ingeniería de Sistemas Ingeniería Informática Ingeniería
electrónica o afines
Experiencia mínima (años):
4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en
sitio
Certificaciones vigentes:
ITIL Foundations v3 o v4.
Habilidades conductuales:
Planificación y alineación comunicación oral y escrita enfoque en el cliente calidad de las
decisiones.


Required Technical and Professional Expertise

Líder de servicios: control de operación para cumplimiento de Slas Nivel académico:
Profesional recién egresado en Ingeniería de Sistemas Ingeniería Informática Ingeniería
electrónica o afines
Experiencia mínima (años):
4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en
sitio
Certificaciones vigentes:
ITIL Foundations v3 o v4.
Habilidades conductuales:
Planificación y alineación comunicación oral y escrita enfoque en el cliente calidad de las
decisiones.


Preferred Technical and Professional Expertise
As About

Apply Now

Date Posted

07/03/2024

Views

2

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Security consultant - IBM

Views in the last 30 days - 0

The text is a job description for an Associate Consultant role at IBM Consulting focusing on working with diverse clients continuous professional deve...

View Details

Security consultant - IBM

Views in the last 30 days - 0

The text is a job description for an Associate Consultant role at IBM Consulting focusing on working with diverse clients continuous professional deve...

View Details

Communications Professional - IBM

Views in the last 30 days - 0

The text is about the role of an Internal Communications Specialist at IBM focusing on internal and executive communications content production event ...

View Details

Consultor en seguridad - IBM

Views in the last 30 days - 0

The text describes a job opportunity with IBM Consulting as a Security Investigator in the SOC The role involves analyzing events security alerts and ...

View Details

Intern Program - Apprentice SENA - IBM

Views in the last 30 days - 0

A career in IBM Consulting offers longterm relationships with clients across the globe working on innovative projects to improve hybrid cloud and AI j...

View Details

Intern Program - Aprendiz SENA - IBM

Views in the last 30 days - 0

IBM offers a unique opportunity to work on various projects such as market research operational excellence and data analysis The role involves learnin...

View Details