Service Manager
IBM
•
CO Bogota
Company
IBM
Location
CO Bogota
Type
Full Time
Job Description
Introduction
As a Service Delivery Specialist you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies working to proactively monitor problems change processes and handle issues to ensure our customers success.
Your Role and Responsibilities
As a Service Delivery Specialist you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies working to proactively monitor problems change processes and handle issues to ensure our customers success.
Your Role and Responsibilities
Líder de servicios: control de operación para cumplimiento de Slas Nivel académico:
Profesional recién egresado en Ingeniería de Sistemas Ingeniería Informática Ingeniería
electrónica o afines
Experiencia mínima (años):
4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en
sitio
Certificaciones vigentes:
ITIL Foundations v3 o v4.
Habilidades conductuales:
Planificación y alineación comunicación oral y escrita enfoque en el cliente calidad de las
decisiones.
Required Technical and Professional Expertise
Líder de servicios: control de operación para cumplimiento de Slas Nivel académico:
Profesional recién egresado en Ingeniería de Sistemas Ingeniería Informática Ingeniería
electrónica o afines
Experiencia mínima (años):
4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en
sitio
Certificaciones vigentes:
ITIL Foundations v3 o v4.
Habilidades conductuales:
Planificación y alineación comunicación oral y escrita enfoque en el cliente calidad de las
decisiones.
Preferred Technical and Professional Expertise
As About
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Company Info
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Date Posted
07/03/2024
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Subjectivity Score: 0.8
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