Service Manufacturing Engineering TPM

Summary

Posted: Dec 17, 2024

Role Number:200583308

Apple is seeking an experienced engineer to support AppleCare's repair processes. Our team is responsible for introduction, qualification and improving service processes in high-volume repair sites. We partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting an extraordinary customer experience to drive for product solutions, increase repair efficiency and control product quality. The ideal candidate has a demonstrated track record of leading or supporting a fast paced service or production operation. Our TPMs drive both strategic and tactical initiatives, and provide status to peers, executive management and 3rd party representatives. We communicate effectively across multiple levels in the organization. The ability to both work independently and as part of a large cross functional team is crucial. We're passionate about manufacturing and seeking the best possible outcome at every opportunity.

Description

The Technical Program Manager (TPM) will monitor, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You'll join a team of TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. Responsibilities include: Be an advocate for the customer, making sure that their needs are represented across all divisions of the company. Manage all site technical process performance and KPIs, including test, inspection, quality, and repair processes. Investigate site technical issues, from identification and root cause to a working solution. Lead DOE cycles and development builds, repair line and process qualification. Maintain and document globally consistent processes Implement and validate process changes. Find opportunities for process and quality improvement. Support investigation and resolution of escalations by channel, escalation, and executive teams.

Minimum Qualifications

• BS/MS in engineering field (manufacturing, industrial, or mechanical preferred)
• 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment
• Working knowledge of data analytics and statistical process control
• Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements
• Provides direction, mentorship and resources to other engineering groups and project leaders as well as factory technicians
• Ability to work independently
• Solid understanding of failure analysis processes, tools and techniques for consumer electronics preferred
• Experience in root cause analysis and corrective action plan development and execution
• Ability to multi-task and manage competing priorities in a data-driven and results oriented manner
• Excellent verbal and written communication skills
• Experienced in documenting operating procedures and technical guidance
• Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
• Up to 20% travel between sites would be required. Locations include and not limited to: Canada, Colombia, Brazil, Mexico, China, and domestic sites

Preferred Qualifications

• 10+ years experience of industrial, manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment
• Experience with any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus
• Lean manufacturing training or experience preferred.
• Engineering experience in high volume manufacturing
• OEM management in a technical capacity

Additional Requirements

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• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.