Service Sales Engineer - HV Switchgears

Business Information

Hitachi Energy is currently looking for a Design Engineer to join their team in Maneja, Vadodara, India. This team seeks a skilled and motivated individual.

The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills.

Mission Statement

• Service Account strategiesParticipates in the development of Service Sales strategies.
• Customer relations Establishes and develops account relationships based on a defined strategy.
• Service Account strategiesParticipates in the development of Service Sales.

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• Sales targets - Responsible for Sales Target of PGHV Service portfolio which includes selling spares, Retrofit, Bay expansions, Replacement, Trainings, Services for Installation & Commissioning, etc. Defines and proposes sales targets and growth margins for the territory/geographies and ensures their achievement with a structured follow up process
• Pro-Active IB connectfor Service opportunities and sustained business growth. Also look for bundling of services to ensure service volume.
• Volume and profitSells services to customers, focusing on volume, mix and profitability targets for PGHV Service. Enhance service portfolio and sell digital service offerings.
• Creates added value for the customer and Hitachi Energy by ensuring a coordinated sales approach (e.g., frame agreements). Communicates details in accordance with PGHV offering and strategy.
• MarketingCoordinates the use of internal or external resources (e.g., technical, advertising, and marketing) in order to provide value added services to accounts.
• Market activityMonitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented.
• Service Account strategiesParticipates in the development of Service Sales strategies for accounts by providing the customer's current business and long-term plans .
• Customer relations Establishes and develops account relationships based on a defined strategy. Acts as focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customer .
• Customer knowledgeDevelops, maintains, and shares detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition. Customer on time issue resolution and thereby improving customer satisfaction & loyalty. Responsible for on time payment collection from customers as per agreed payment terms.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business .

• For this role we are looking for someone with a university degree in electrical engineering combined with a minimum of 5 years' experience in selling HV Switchgears, preferably service sales background.
• To be successful in this role you are flexible with good communication skills and hold a strong customer focus. Preferably, you have a proven track record of managing and facilitating change.
• The role require fluent English and local language in speaking and writing.
• Proficiency in both spoken & written English language is required .