Service Sales Representative

Introduction
The sales teams at IBM are world-renowned for being industry’s top experts in the profession. As a Seller at IBM you will have the opportunity to use one of the most innovative and extensive portfolios of products and services to bring best in breed solutions to IBM’s clients.  Work with world class organizations to help them understand how IBM solutions can contribute to their overall success and master business relationships to become a trusted advisor to your customers.

Your Role and Responsibilities

A Services Sales Representative is responsible for generating and closing sales by providing exceptional customer service. This role requires a deep understanding of our company’s products and services strong communication skills and the ability to build lasting relationships with clients. The ideal candidate will be a motivated self-starter with a passion for helping others .

Key Responsibilities :

• Prospecting and lead generation: Identifying potential clients through various channels such as networking cold calling and email marketing .
• Needs assessment: Conducting thorough needs assessments to understand clients’ unique requirements and pain points .
• Solution selling: Developing and presenting tailored solutions that address clients’ specific needs .
• Relationship building: Building and maintaining strong relationships with clients to foster trust and loyalty .
• Sales cycle management: Managing the entire sales cycle from initial contact to closing the deal .
• Customer satisfaction: Ensuring high levels of customer satisfaction by providing exceptional service throughout the sales process and beyond .
• Sales reporting: Tracking sales activities and performance metrics and providing regular reports to management .
• Work collaboratively with cross-functional teams including technical experts marketing and customer support to deliver a seamless customer experience throughout the sales process.

Required Technical and Professional Expertise

• Proven experience in sales preferably in a service-oriented industry .
• Bachelor’s degree in computer science Information Technology Business management or a related field.
• Excellent communication and interpersonal skills .
• Strong presentation and negotiation skills .
• Ability to build rapport and trust with clients .
• Proficient in using CRM software and other sales tools .
• Strong organizational and time management skills .
• A results-oriented mindset and a passion for sales .

Preferred Technical and Professional Expertise
see mandatory