Service Specialist

Our client, a leading insurance company, is hiring a Service Specialist on a contract basis Job ID #:83662 Work Location: Chicago, IL/Hybrid Summary: Job Hours: 8:00am-5:00pm CST Job Schedule: 4 days in office/1 remote JOB SUMMARY: • The Service Specialist will serve as support service representative, post-implementation. • This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build & maintain positive relationships with all stakeholders, including our sales organization, employer groups & cross functional internal partners. • They will act as the administrative support & execute tasks and responsibilities. • This position requires strong relationship management, communication, critical thinking, project management, and problem resolution skills to meet the diverse needs of our sales team and employer groups. RESPONSIBILITIES: • Act as first point of contact for all incoming employer-client & agent calls on the Service phone line. • Handle level 1 tasks which include, but not limited to: limited policyholder terminations, provide invoices & re-enrollment reports, provide payment status updates, assist Customer Care with policy research, group-level demographic updates, policyholder demographic corrections or triaging these requests to the correct team. • Sales Specialist will triage the request to the Service Consultant as necessary. • Consistently meets or exceeds expectations for departmental standards related to customer satisfaction, quality, average handle time, auxiliary time, after call work and other KPIs. • Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks. • Effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary. • Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally. • Must develop a broad working knowledge of company policies & procedures, policy information/management, and premium & billing administration. • Maintain customer records, update admin systems, and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions. • Develop and maintain a trust-based & positive relationship and rapport with internal and external clients. • Perform other duties as assigned. SKILLS & EXPERIENCE: • Excellent verbal and written communication, interpersonal and customer service skills • Proficient computer skills and ability to quickly learn multiple systems. • Ability to structure and manage work across multiple functions. • Ability to build trust-based relationships. • Ability to identify issues, remediation tactics and escalation paths. • Personal initiative and accountability. • Sound judgment and ability to problem solve. • Sound organizational and time management skills. • Ability to multi-task in an extremely fast paced environment. • Ability to prioritize and manage multiple priorities. • Proficient computer skills and ability to quickly learn multiple systems. EDUCATION: • 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute • Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred. Pay Range: $20-25 Job Type: Contract Pay: $20.00 - $25.00 per hour Benefits: • Health insurance Work Location: Hybrid remote in Chicago, IL 60631