ServiceNow Developer

We are looking for a dedicated and detail-oriented ServiceNow Developer to be part of our team.
In this role, you will be tasked with overseeing the applications within our ServiceNow enterprise instances. You will be solving complex issues, testing new capabilities, and ensuring system compliance through regular upgrades and updates.
Unlock the potential of remote work in Kyrgyzstan, giving you the flexibility to work from home or access our office in Bishkek.

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Responsibilities

• Oversee the support queue, guaranteeing prompt incident responses
• Evaluate new upgrades and features within the ServiceNow platform
• Ensure the maintenance, availability, performance, and reliability of the ServiceNow platform
• Work with cross-functional teams to determine, prioritize and address operational issues
• Address and secure any system vulnerabilities
• Frequently update plugins, patches, and systems for enhancement
• Partner with a global community of engineers
• Develop and execute comprehensive documentation for users and admins, outlining the best practices, standards, and guidelines for configuration, customizations, and maintenance on ServiceNow

Requirements

• At least 4 years of experience in ServiceNow operations or a similar role
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Proficiency in ServiceNow administration, including the configuration and maintenance of modules such as Incident Management, Problem Management, Change Management, etc
• Experience in managing and troubleshooting ServiceNow workflows, business rules, SLAs, and notifications
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Detail-oriented and methodical, with the ability to balance multiple assignments simultaneously
• Familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• English B2 and above

We offer

• We connect like-minded people::
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth::
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
• We cover it all::
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Discounts for fitness clubs and sports programs
  • Benefits package (sports activities, a variety of stores and services)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.