ServiceNow Developer

We are looking for a dedicated and detail-oriented ServiceNow Developer to be part of our team.
In this role, you will be tasked with overseeing the applications within our ServiceNow enterprise instances. You will be solving complex issues, testing new capabilities, and ensuring system compliance through regular upgrades and updates.
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

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Responsibilities

• Oversee the support queue, guaranteeing prompt incident responses
• Evaluate new upgrades and features within the ServiceNow platform
• Ensure the maintenance, availability, performance, and reliability of the ServiceNow platform
• Work with cross-functional teams to determine, prioritize and address operational issues
• Address and secure any system vulnerabilities
• Frequently update plugins, patches, and systems for enhancement
• Partner with a global community of engineers
• Develop and execute comprehensive documentation for users and admins, outlining the best practices, standards, and guidelines for configuration, customizations, and maintenance on ServiceNow

Requirements

• At least 4 years of experience in ServiceNow operations or a similar role
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Proficiency in ServiceNow administration, including the configuration and maintenance of modules such as Incident Management, Problem Management, Change Management, etc
• Experience in managing and troubleshooting ServiceNow workflows, business rules, SLAs, and notifications
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Detail-oriented and methodical, with the ability to balance multiple assignments simultaneously
• Familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• English B2 and above

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.