ServiceNow Developer

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

TTEC Digital seeks a ServiceNow Developer to join our growing ServiceNow practice area. This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

As a ServiceNow Developer working remotely you will be responsible for designing developing and configuring solutions on the ServiceNow platform. You will work closely with clients and internal stakeholders to understand their requirements and translate them into technical solutions that leverage ServiceNow capabilities effectively as well as providing ongoing support to our customers.

What You Will Be Doing:

• Design develop and implement solutions on the ServiceNow platform using JavaScript HTML CSS and other relevant technologies.

• Customize ServiceNow applications and modules based on client requirements.

• Collaborate with business analysts and stakeholders to gather and refine requirements.

• Configure workflows business rules UI policies client scripts and ACLs in ServiceNow.

• Integrate ServiceNow with other systems and applications using APIs and web services.

• Perform unit testing and support user acceptance testing (UAT) activities.

• Provide ongoing support and maintenance for ServiceNow applications.

• Stay updated with ServiceNow releases and new features to leverage them for continuous improvement.

What You Will Bring:

• Bachelor’s degree in Computer Science Engineering or related field.

• Proven experience as a ServiceNow Developer with at least 2 years of hands-on experience.

• Strong knowledge of ServiceNow development best practices and methodologies.

• Proficiency in JavaScript HTML CSS and web service integrations (SOAP REST JSON etc.)

• Experience with ServiceNow scripting and APIs.

• ServiceNow certifications (Certified Application Developer Certified Implementation Specialist) preferred.

• Ideally experience or understanding of CX technologies (Salesforce Genesys Microsoft Dynamics Cisco WCC AWS Connect NICE CXone)

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About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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